Application Owner and Lead Technical Program Manager- Credit/Debit Card

Description

As a Application Owner and Lead Technical Program Manager in Credit Card Authorizations, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm.  Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities

• Own end-to-end application compliance with JPMorganChase standards and practices, including application security controls and operational readiness
• Lead vulnerability and break management (e.g., FARM, ARC, infrastructure), including triage, tracking, and timely remediation
• Drive application risk management, including drift detection, assessment, and mitigation actions
• Plan and execute disaster recovery, capacity, resiliency, and scalability strategies to meet availability and performance targets
• Administer platform and repository hygiene, including Bitbucket access management, functional/service accounts, and access approvals (including RSAM requests)
• Manage certificate lifecycle activities, ensuring timely renewal, deployment, and control adherence
• Oversee Technology Lifecycle Management (TLM) for in-house and third-party components, including third-party software governance and remediation planning
• Lead audit readiness and remediation activities, ensuring findings are addressed with clear ownership, timelines, and evidence
• Quarterback the end-to-end PTx process (Permit to Project Initiation, Build, Deployment, and Operate) for new software and infrastructure builds
• Develop and execute integrated program/project plans (scope, technical requirements, resourcing, milestones), ensuring on-time delivery and stakeholder alignment
• Proactively identify and mitigate program risks and dependencies, apply data-driven performance management, and champion Agile ways of working and continuous improvement across teams

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Project management experience supporting credit card and/or debit card initiatives
• Ability to code in at least one programming language (e.g., Java, Python, .NET)
• Working knowledge of site reliability concepts, principles, and practices
• Experience with at least one database and writing SQL queries
• Knowledge of observability, monitoring, and alerting tools (e.g., Grafana, Dynatrace, Prometheus, Datadog, Splunk)
• Experience with containers and/or common server operating systems (e.g., Linux, Windows)
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services
• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities

Preferred qualifications, capabilities, and skills

• Facilitate stakeholder management and engagement by organizing and coordinating cross-functional teams, establishing a regular cadence for collaboration, and ensuring comprehensive reporting.
• Experience partnering with engineers 
• Strong organizational and time management skills; able to manage projects and deadlines in a fast-paced environment.
• Strategic thinking and problem-solving skills; able to balance short-term needs with long-term vision.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.