Customer Relations Advisor

Customer Relations Advisor Leeds / Hybrid £27,882 37.5 hours a week (Monday – Friday 9am to 5:30pm) ________________________________________________________________ Accelerate your career with a company that leads the way Overview The Customer Experience Team is dedicated to delivering exceptional customer service to our customers and key stakeholders, including Sales and Operations. Through clear, effective written and verbal communication, the team ensures a consistently high-quality experience while meeting and exceeding all contractually agreed service level agreements. Why Join Us & What’s In It For You? As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy: Option to buy additional holiday days Your birthday off every year - paid One annual Well-Being Day for you to relax and recharge One paid Charity Day to give back and support a cause that matters to you Opportunities for career progression across the Cox Automotive network Competitive pension scheme About The Role The Customer Relations Advisor is responsible for expert complaint handling and resolution, supporting high-profile cases and escalations. The role involves direct communication with customers via email, letter, telephone, online and internal referrals. The Advisor will support continuous improvement initiatives, contribute to root cause analysis, and collaborate with cross-functional teams to enhance customer experience and prevent future complaints. What You’ll Be Doing Take ownership of customer complaints, ensuring timely and effective resolution. Provide expert guidance on complaint handling across the business. Support and contribute to continuous improvement projects. Produce reports and case studies h Salary: £27,882