Security Helpdesk Lead

Job Title: Security Helpdesk Lead

Location: Warton or Samlesbury

We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role

Salary: Circa £59,491.00 depending on experience

Who we are:

Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us.

From the depths of the ocean, to the far reaches of space, there’s no limit to where a career at BAE Systems could take you.

Job Description:

You will be responsible for implementing Air’s Help Desk service – a “Security Front Door” across Air (UK) sites. Innovating how we drive security outcomes across BAE Systems Air sector keeping us safe secure and compliant

Core duties:

• You will lead a 3rd party vendor team of security staff to deliver a consistent service. As a security SME you will use your judgement and expertise, to shape and drive performance.
• You will agree and manage performance targets. drive innovation into the way Air triages and manages security support into the business.
• You will be responsible for maintaining a number of Core Services to multiple Air Sector Sites including Access Control, Visitor Management, Permit Issue and 1st Line Security Enquiry Responses.
• With the Senior Manager Operations, you will drive collaboration objectives, supporting the creation of a “one team” approach.
• As a Security SME, you will ensure the Helpdesk has access to and in turn can inform policy creation across the security function.
• You will maintain KPIs for the Air sector, ensuring we are evidence led.
• As a Security SME, you will contribute to site operations and incident management planning and response.

Essential Skills:

• You will be a security SME with experience from either military, defence industry, national security settings
• You will have a demonstrated experience of and interest in delivering data led security initiatives
• Experience in process management with a keen eye for detail, with experience in creating and leveraging security policies.
• Job holder works within defined processes and procedures but will need to exercise judgment to determine what solution to a problem is appropriate. The job holder will draw upon past experience and practice to decide what solution is the most appropriate.
• Good influencing skills and experience in interacting and communicating with different management levels
• To have a proactive approach to solving problems, working with the wider team to develop solutions

The Air Security Team :

The Site Security and Ops team is core part of the Air Security function, keeping our large and diverse business safe, secure, and compliant. You will work with colleagues across the team, function and wider business in a professional and rewarding setting, where your skills and experience as a security SME will be valued.

Why BAE Systems?

Here you’ll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You’ll be recognised for your contribution and enjoy rewards tailored to what’s most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make.

A place where everyone can thrive:

We’re committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date: 8th July 2026

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We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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