Product Delivery Manager - Prime Financial Services

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. 

As a Product Delivery Manager in Commercial & Investment Banking – Prime Financial Services, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.  In this role, you will lead complex, cross functional technology programs that improve the reliability and usability of data across the organization. This role is involves program governance (planning, operating cadence, dependency management, RAID, executive reporting, and escalation management) and data delivery outcomes (data quality initiatives, metadata completeness, reconciliations, and ensuring datasets are accurately represented and discoverable in the Data Catalog). You will drive execution in a matrixed environment and ensure programs remain aligned to the broader data strategy, while partnering closely with technology, data owners, and governance stakeholders. Help shape how data powers decision making by leading high impact data programs that make critical datasets discoverable, trustworthy, and well governed. 

Job responsibilities 

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination 
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements 
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners  
• Lead complex, cross functional data programs spanning dataset onboarding, data quality improvements, metadata completeness, and reconciliation controls across multiple teams and stakeholders
• Own program operating cadence: establish workplans, milestones, dependencies, RAID logs, and governance forums; ensure timely delivery across parallel workstreams
• Ensure dataset discoverability: partner with data owners and platform teams to maintain an accurate view of which datasets are published and discoverable in the Data Catalog, including status, readiness, and gaps
• Drive metadata quality and standards adoption: ensure critical metadata (ownership, lineage, definitions, classifications, access constraints, refresh frequency, quality indicators) is complete, current, and aligned to standards
• Coordinate reconciliations and control requirements: ensure reconciliations are defined, executed, evidenced, and maintained based on consumer and control needs; track exceptions and resolution timelines
• Provide executive-ready reporting: deliver regular, concise updates on program health, dataset readiness, key risks/issues, decisions needed, and progress against strategic objectives
• Align delivery to the data strategy: translate strategic goals into concrete roadmaps and sequenced execution; ensure programs advance reuse, trust, governance, and AI readiness of data
• Manage resources and execution constraints: coordinate capacity planning, sequencing, and budget considerations; proactively adjust scope/timelines based on dependencies and constraints

Required qualifications, capabilities, and skills 

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area 
• Demonstrated ability to execute operational management and change readiness activities 
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes 
• Experience in product or platform-wide release management, in addition to deployment processes and strategies  
• Bachelor’s degree in engineering, computer science, information systems, or related field (or equivalent experience)
• Experience leading technology or data programs with end to end delivery accountability in a matrixed environment
• Demonstrated ability to run multi-workstream programs (roadmaps, dependency management, RAID, governance, change control)
• Strong working knowledge of data management concepts: data quality, metadata, lineage, data catalogs, reconciliations/controls, and dataset lifecycle (publish/consume)
• Proven ability to manage escalations—including crisp problem framing, root-cause coordination, decision options, and stakeholder alignment
• Strong communication and organizational skills, with the ability to create executive-ready materials and manage multiple priorities under tight timelines
• Demonstrated ability to identify and appropriately leverage AI- and LLM-enabled capabilities to enhance day-to-day effectiveness (e.g., drafting executive communications, synthesizing program updates, accelerating analysis, improving documentation) 

Preferred qualifications, capabilities, and skills 

• Proficient knowledge of the product development life cycle, design, and data analytics 
• Experience with enterprise data cataloging and governance tooling and processes (e.g., catalog onboarding workflows)
• Familiarity with data platforms and patterns (lake-formation/warehouse, streaming vs batch, APIs) and how they impact lineage/DQ/controls
• Experience operating in regulated environments with auditability, evidence, and control expectations
• PMP, Scrum Master, or equivalent certifications  

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.