Product Delivery Manager - Finance Decision Optimization (Deposits)

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. 

As a Product Delivery Manager in Finance Decision Optimization, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. The Finance Decision Optimization team is responsible for the development, delivery, and automation of quantitative modeling solutions for the Finance organization. The team is comprised of product and analytics professionals that partner across Chase’s business, software development, and modeling teams to execute the implementation of statistical and ML/AI models in Finance. This position will support Chase’s Deposits business – the largest retail deposit franchise in the country.   As a member of the team, you will use a combination of product and program management skills to help ensure the successful implementation of Finance models and their integration with the business to ultimately deliver value. 

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination 
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements 
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners  
• Partner with the senior Deposits area lead to craft the strategic vision for the product over the next 1-2 years
• Own and continuously refine the product roadmap to provide an accurate view on when we will reach project milestones
• Develop requirements for our tech and modeling teams with input from the business; continuously refine these as we discover new details and work through issues 
• Think deeply about how the multiple project teams interact to identify future roadblocks, bottlenecks, and dependencies
• Communicate proactively with technical and business stakeholders; effectively explain modeling and statistics concepts to business users and business concepts to modelers and developers
• Direct our embedded analytics teams to address business questions and prepare analyses that help further modeling goals
• Optimize the usage of deposit-related data across multiple workstreams for the area product and across other Finance products
• Partner effectively with design team to ensure best practices being met on what and how we deliver to internal stakeholders

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area 
• Demonstrated ability to execute operational management and change readiness activities 
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes 
• Experience in product or platform-wide release management, in addition to deployment processes and strategies  
• Undergraduate degree in a quantitative field 
• 5+ years of experience in one or more of the following fields: software development, QA, requirements analysis, product/program/project management, or another quantitative field
• Results-driven, prioritizes progress over perfection and consistently advances deliverables
• Maintains meticulous organization and manages multiple tasks effectively in complex, multi-stakeholder environments
• Comfortable collaborating across varying technical levels, from business users to advanced modelers and statisticians
• Possesses basic programming skills (Python or similar) and/or experience with analytic tools like Alteryx
• Demonstrates rapid learning ability for new business areas, software tools, and skills

Preferred qualifications, capabilities, and skills 

• Proficient knowledge of the product development life cycle, design, and data analytics 
• MBA or graduate degree 
• Familiarity with Agile development 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.