Technology Support III - Markets Technology team

Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in Commerical & Investment Bank - Equities Prime Financial Services Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Monitors, manages, and optimizes the production application environment to ensure applications are prepared and accessible for Business, Operations, and Clients
• Collaborates with teams and individuals across Technology, Business, and Operations to proactively resolve issues, drive improvements, and enhance efficiency
• Works closely with team members across Prime Financial Services to drive automation and implement innovative solutions that improve service delivery and reduce manual tasks for the Production Management Team
• Communicates effectively with stakeholders to address challenges and provide timely updates
• Develops and maintain strong working relationships with the business and aligned application and infrastructure support teams to enhance service delivery
   

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Hands on experience in technical support and applications support
• Strong communication skills and ability to work in diverse, global teams
• Advanced and demonstrable problem solving / analytical skills with a passion for technology
• Ability to work under pressure and deliver on time
• Proactive, adaptive, independent and self-managing with proven capability to lead a project initiative
• Effectively adapt to necessary changes in work requirements, roles and responsibilities
   

Preferred qualifications, capabilities, and skills

• Bachelor’s degree in STEM or related field, or equivalent experience
• Proficiency in Unix, SQL, Scripting, and Python
• Exposure to and/or support of cloud-based technology solutions 
• Experience using AI for automating and streamlining daily tasks 
• Exposure to monitoring tools such as Geneos, Dynatrace, Grafana, and Splunk
• Experience or understanding of financial markets and trading systems would be beneficial

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.