Technology Support III - Automation QA

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Healthcare Link team, you will be instrumental in delivering and deploying mission-critical business features. Your responsibilities will include partnering with technology teams, business stakeholders, project analysts and managers, and third-party vendors to design and carry out comprehensive testing initiatives. 

Job responsibilities

• Develop reliable and scalable automation scripts leveraging industry-leading tools and frameworks including Selenium, Cucumber, JMeter, TestNG, and Java
• Design comprehensive test coverage encompassing both positive and negative test scenarios, execute automated test suites, and perform thorough results analysis
• Maintain detailed documentation throughout the testing lifecycle, capturing test execution activities and logging all identified defects
• Report bugs, errors, and anomalies to the development team in a timely manner, and actively collaborate on diagnostic and remediation activities
• Deliver coaching and mentorship to team members to build testing capabilities and expertise
• Conduct product feature demonstrations for business stakeholders to showcase new functionality
• Collaborate with product teams to identify process gaps and uncover opportunities to enhance operational effectiveness and efficiency
• Actively contribute to Testing Center of Excellence (CoE) initiatives focused on process optimization and transformation

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Hand-on knowledge in Test automation tools like Selenium,Cucumber,JMeter,TestNG,Blazemeter and JAVA
• Working experience of REST and SOAP web services, API Testing/Automation

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.