Product Portfolio Operations Manager

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.

As a Product Portfolio Operations Manager in Operations Cross Product Strategy (OCPS), you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line.

You will drive targeted initiatives to optimize business processes and enable scalable, sustainable change. You will be responsible for identifying opportunities in an assigned area and partnering with business leaders and other cross-functional partners as needed, such as risk and controls, to deliver measurable improvements, accelerate adoption of AI-enabled solutions, and foster a culture of innovation and accountability.

• Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives

• Identify, design, and implement process improvements that minimize manual work, eliminate unnecessary tasks, and consolidate activities to reduce handoffs, expedite timelines, and improve the client and employee experience.

• Influence and implement policy and procedure changes to streamline operations, enhance quality, and optimize risk management.

• Partner with cross-functional teams to ensure readiness, manage dependencies, and deliver benefits realization for process improvement initiatives.

• Communicate complex challenges and solutions clearly to diverse audiences, tailoring messaging for senior management, stakeholders, and project teams and foster a culture of innovation, continuous improvement, and accountability—encouraging creative problem-solving and the adoption of new technologies.

• Manage multiple priorities in a highly complex environment, applying structured problem-solving and process improvement techniques.
• Foster an inclusive culture that supports individual growth and career mobility.

• 5+ years of experience or equivalent expertise in program management or performance optimization

• Demonstrated ability to lead cross-functional teams through influence and drive adoption at scale.

• Expertise in transformation delivery: integrated planning, dependency management, stakeholder readiness, and benefits realization tracking.

• Strong leadership and team management skills, including leading cross-functional teams.
• Excellent verbal and written communication skills for effective stakeholder engagement.
• Ability to lead within a highly complex environment and adapt to change.
• Proven track record of managing multiple priorities simultaneously.

• Background in Consumer Banking, Business Banking, and Credit Cards
• Experience with portfolio-level tracking and process improvement initiatives
• Familiarity with large-scale product portfolios and operational optimization
• Experience in change management and process improvement methodologies (e.g., Lean, Six Sigma, Kaizen)
• Experience in fostering innovation and continuous improvement within product teams

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.