Specialist-Order Operations

Waters has an exciting and challenging opportunity available for an Order Operations Specialist to support Instrument Centre of Excellence (COE) team and consumables. This position's primary responsibility is to manage all orders to cash processes covering Waters business for instruments. Consumables.  Based in Bangalore and will report to Order Operations manager/Order Operations Team Lead, India and functionally to Instrument COE Leader.

The successful candidate for this position shall own ability to work independently in a fast-paced work environment and execute daily routine tasks with great attention to details and accuracy.

Key Responsibilities:

• Process orders through the full cycle from order entry to invoicing, ensuring accuracy and compliance with Waters guidelines and policies. Activities include, but are not limited to: SAP entry, order preparation, order confirmations/proforma invoices, and invoicing
• Liaise with relevant internal and external parties to manage Requested delivery date (RDD) of sales orders on customer requirements and on-time sales conversion
• Ensure all necessary documentation is planned and prepared accurately to enable transit from origin to destination without delays and in accordance with customer’s need and foreign trade regulations
• Preparation and submission of bank documents and liaison with the banks
• Monitor backlogs to expedite deliveries with no past due dates
• Perform closing activities weekly, monthly and during quarter end
• Close collaboration with Global Operations team to ensure efficient operation from distribution, Import/Export, warehouse related activities and freight forwarders to ensure on time delivery to our customers
• Strong partner with sales and finance to fulfil customer’s satisfaction
• Provide post-sales support such as physical return, replacement, and others
• Propose process improvement activities to streamline work process and build operation excellence 
• Perform back-up / standby duties and extend training to team members to ensure smooth daily Order Operations to support business growth

• Bachelor’s degree in commercial/business management, logistics discipline or other discipline with minimum of 7-9 years’ working experience in Customer Service/ order management/ logistics
• Multi-national company experience preferred
• Excellent verbal and written communication skills
• Proficient in office software (e.g. Microsoft Excel, Word, PowerPoint, Outlook), with knowledge of SAP

Desired Characteristics:

• Demonstrated interpersonal skills showing ability to accelerate change, work in a rapidly changing environment and operate independently to deliver business results
• Must be a motivated self-starter and independent worker with a desire to lead through action
• Excellent organizational and time management skills & High attention to details

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.