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Job Description:
Your impact
Could you lead a professional on-site technical support service at the Culdrose facility? If so, your next role could be the On Site Support Manager.
Reporting to the Technical Support Services Manager, you will deliver and maintain a professional, responsive, and cost-effective IMOS On-Site Technical Support Service that consistently fulfils contractual obligations and meets customer performance expectations.
You will serve as the principal interface between Product Support Engineering (PSE) and the customer at the Merlin Main Operating Base (MOB) and Merlin Depth Maintenance Facility (MDMF) at RNAS Culdrose, ensuring comprehensive understanding of customer requirements and the delivery of high-quality technical support solutions that promote customer satisfaction and confidence.
This position is a JFF level 7.
Location – RNAS Culdrose, Helston, Cornwall, full time, with occasional travel to Yeovil.
What you will do as the On Site Support Manager:
Service Delivery
• Lead all on-site technical support at the MOB and MDMF.
• Manage the Merlin On-Site Support Team (MOSST) to deliver IMOS Technical Support in line with customer and contractual requirements.
• Coordinate with the TSS Manager, Base Support Manager, and Merlin Delivery Team to ensure an integrated IMOS Technical Services solution.
• Maintain a professional, responsive service that meets performance targets and customer expectations, communicating requirements to the Engineering Design Authority (EDA).
• Collaborate with MEREA, Design Organisation, and logistics teams to resolve technical and airworthiness issues swiftly.
• Serve as the primary interface for all industry functions supporting MOB/MDMF operations, resolving issues affecting aircraft availability and effectiveness.
• Ensure compliance with regulations and adherence to best practices.
• Represent the EDA at key meetings, reviews, and user forums.
• Support IOS and Rotary Wing Enterprise (RWE) initiatives to improve service delivery and business growth.
Resource Management
• Manage the TSS and Service Engineering Teams, overseeing performance, roles, and responsibilities.
• Oversee utilisation and integration of Repair Design capabilities to improve support effectiveness.
• Ensure staff are trained, equipped, and resourced to meet operational goals.
Communication
• Represent MOSST at customer and stakeholder meetings to ensure needs are understood and met.
• Maintain clear communication with IMOS logistics and aircraft provision teams, ensuring visibility and accountability.
• Provide accurate, timely updates on technical issues and progress for IMOS reporting.
• Foster proactive collaboration between MOSST, MDMF, ILOC/LOGOPS, and squadrons to improve technical and supply chain performance.
Continuous Improvement & Business Development
• Drive improvements in aircraft and component availability, reliability, and cost-effectiveness.
• Develop MOSST operations for stability, sustainability, and alignment with IMOS Measures of Effectiveness (MoE).
• Support initiatives in fleet health recovery, corrosion management, maintenance optimisation, and product improvement.
• Collaborate with IOS SLICT to enhance capabilities and service delivery.
What you’ll bring
This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn.
Security Clearance
This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: https://careers.uk.leonardo.com/gb/en/security-and-vetting
Why join us
At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work–life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we’re here to help you thrive.
For a full list of our company benefits please visit our website.
Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team—they are key contributors to shaping innovation, advancing technology, and enhancing global safety.
At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know.
Be part of something bigger - apply now!
Primary Location:
GB - RNAS Culdrose
Contract Type:
Permanent
Hybrid Working:
Onsite
hackajob is partnering with Leonardo to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.