Product Delivery Director - Stability & Resiliency

Join us to shape the future of payments technology by leading innovation in testing and integration. You will drive impactful change, leveraging advanced AI and automation to deliver high-quality solutions. At JPMorgan Chase, you’ll collaborate with talented teams, foster a culture of trust, and help us set new standards in business assurance. Your leadership will empower growth, resilience, and continuous improvement. Be part of a team where your vision and expertise make a real difference.

As a Product Delivery Director, Stability and Resiliency in Payments Technology, you will lead global teams focused on delivering high-quality business and client assurance testing for payments products, platforms, and services. You will set the vision for adopting advanced AI, data-driven validation, and automation to accelerate change and minimize risk. You will ensure robust governance and control for technology change, demonstrate value through measurable outcomes, and build trust through transparent communication. You will also coordinate the Regional Stability & Resiliency Forum for EMEA Payments, fostering collaboration and business resiliency.

Job Responsibilities:

• Set strategic vision to build change confidence, reduce lead time, and enhance AI and data-driven solutions in change delivery
• Lead delivery of business assurance and client testing for complex payments products, including Liquidity and Account Solutions
• Partner with CTO organizations to ensure platform assurance and build change confidence
• Transform change testing practices by advancing AI and data solutions to support business growth and regulatory commitments
• Ensure security, risk management, and compliance for all technology changes
• Proactively assess risks, escalate issues, and deliver solutions
• Foster a culture of trust, transparency, and partnership across teams and functions
• Provide stakeholders with regular updates on business outcomes, metrics, and KPIs
• Align testing strategies with production behaviors to improve change confidence and stability
• Lead and manage a diverse, global technology organization focused on high-quality testing and assurance
• Coordinate and chair the Regional Technology Stability & Resiliency Forum for EMEA Payments

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree in Computer Science, Engineering, Business, or related field; Master’s degree
• Experience in payments technology with a proven track record in leading technology delivery and managing complex, diverse teams. Understanding of the payments domain, Liquidity and Account Solutions in payments. 
• Familiarity with regulatory and industry requirements in payments technology
• High emotional intelligence and stable leadership style, promoting a culture of continuous learning and innovation
• Ability to drive employee engagement and resilience through change
• Proficiency in product delivery, change management, and organizational development with knowledge of global payments products and regulatory requirements
• Advanced knowledge of AI, data, and development/testing methodologies
• Strong stakeholder management and ability to build trust across business and technology
• Outstanding communication, presentation, and interpersonal skills to engage executive leadership and foster collaboration
• Strong analytical and problem-solving skills focused on quantifying outcomes and value creation
• Ability to manage multiple priorities, resolve issues quickly, and drive continuous improvement

Preferred Qualifications, Capabilities, and Skills:

• Demonstrated success in leading organizational health and employee engagement initiatives
• Experience fostering a culture of innovation and continuous improvement
• Knowledge of regional stability and resiliency practices in payments
• Ability to influence and drive strategic initiatives across global teams

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our

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J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.