Experience Design Vice President

Drive the end‑to‑end experience vision for Self‑Directed Investing by shaping cohesive journeys across products, platforms, and teams by influencing decisions at the highest levels of the organization.

As an Experience Design Vice President in Self‑Directed Investing, you will define and evolve the holistic experience across a broad portfolio of self‑directed investment products. You will operate as a senior individual contributor and people leader, combining deep design craft with strong executive storytelling, systems thinking, and strategic influence.

Job Responsibilities

• Own and evolve the end-to-end experience vision for Self‑Directed Investing across products, platforms, and customer touchpoints.
• Define future-state journeys, experience principles, and north-star narratives that guide product strategy and investment decisions.
• Identify ecosystem gaps and opportunities, translating complexity into clear, experience-led priorities and recommendations.
• Partner with senior Product, Technology, Business, Risk, and Design leaders to align on direction, tradeoffs, and outcomes.
• Influence strategy through compelling storytelling, visual narratives, and experience artifacts that clarify customer impact.
• Lead complex, cross-functional initiatives, ensuring experience considerations are embedded early and consistently.
• Act as a senior individual contributor and people leader, elevating design quality, coherence, and talent development.

Required Qualifications, Capabilities, and Skills

• 8+ years of experience in Experience, Product, or Service Design with ownership of large-scale, end-to-end experiences.
• Demonstrated ability to influence senior executives through experience strategy, storytelling, and structured decision framing.
• Strong systems-thinking capability with experience designing across multiple products and platforms.
• Proven effectiveness operating as both a senior individual contributor and people manager.
• Deep expertise in journey mapping, experience strategy, and north-star vision development.
• Excellent communication skills, with the ability to tailor messages for executives, partners, and design teams.
• Experience leading through ambiguity and driving alignment across diverse stakeholder groups.

Preferred Qualifications, Capabilities, and Skills

• Experience in self-directed investing, trading platforms, or financial services.
• Background working in complex or highly regulated environments.
• Comfort leading executive-level workshops, working sessions, and decision forums.
• Track record of scaling experience practices across multiple teams or domains.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.