Software Engineering III - AMDP

Join us to shape the future of AI/ML data platforms and make a real impact on how we deliver market-leading solutions. You will collaborate with talented colleagues, solve complex challenges, and help drive strategic change across our organization. At JPMorganChase, you’ll find opportunities for growth, mentorship, and the chance to work with cutting-edge technologies. Your contributions will help us deliver resilient and innovative data solutions that power our business.

As a Site Reliability Engineer in the AI/ML Data Platforms team, you will play a key role in building and supporting scalable, resilient data solutions. You will engage in root cause analysis, production changes, and collaborate with cross-functional teams to drive improvements. You will also mentor team members and partner with colleagues across our global network. Your work will directly impact the reliability and performance of our AI/ML platforms.

Job Responsibilities:

• Develop and support AI/ML solutions for troubleshooting and incident resolution
• Coordinate incident management coverage to ensure effective resolution of application issues
• Collaborate with cross-functional teams to perform root cause analysis and implement production changes
• Apply expertise in application development and support using technologies such as Databricks, Snowflake, AWS, and Kubernetes
• Mentor and guide team members to drive strategic change
• Build tools to automate repeated tasks and reduce operational toil
• Ensure compliance with risk controls and company standards
• Contribute to system design, resiliency, testing, operational stability, and disaster recovery
• Foster a collaborative team environment to achieve common goals

Required Qualifications, Capabilities, and Skills:

• Proficient in site reliability culture and principles, with experience implementing them within applications or platforms
• Skilled in running production incident calls and managing incident resolution
• Experience with observability, including monitoring, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, or Splunk
• Strong understanding of SLI/SLO/SLA and error budgets
• Proficiency in Python or PySpark for AI/ML modeling
• Ability to automate tasks and reduce toil through tool development
• Hands-on experience in system design, resiliency, testing, operational stability, and disaster recovery
• Awareness of risk controls and compliance with organizational standards
• Ability to work collaboratively and build meaningful relationships

Preferred Qualifications, Capabilities, and Skills:

• Experience in an SRE or production support role with AWS Cloud, Databricks, Snowflake, or similar technologies
• AWS and Databricks certifications

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our

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J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.