Securities Services Product Delivery Manager – Billing & Client Lifecycle Solutions - Vice President

Securities Services Product Delivery Manager – Billing & Client Lifecycle Solutions

Join a dynamic team in the Corporate and Investment Bank’s Securities Services business, where you will design products and services for complex and sophisticated global Asset Managers and Owners. As a Vice President, you will lead critical product development workstreams specializing in client billing transformation, engaging with sales, pricing, product, technology, operations, and vendors to expand our toolset and product offering. You will drive an AI- and data-centered vision to simplify client experience, improve efficiency, and enable continual evolution across our global product offering. The successful candidate will be adept at managing complex stakeholder relationships, negotiation, and communication, with a bias towards action. Lead high-impact initiatives, champion innovative products, collaborate with multiple stakeholders across the firm, and accelerate your career growth with senior leadership exposure and advancement.

Job responsibilities

• Lead product execution for a billing capability portfolio, including roadmap planning, prioritization, and delivery oversight across technology and operations partners. The role will set clear success measures, manage dependencies, and drive continuous improvement in reliability, timeliness, and client outcomes 
• Establish and run an effective governance cadence, including executive-ready reporting, decision forums, and stakeholder alignment routines. This includes creating crisp materials for senior leadership, proactively surfacing risks and trade-offs, and driving timely decisions to keep delivery on track 
• Partner with senior stakeholders across Technology, Operations, Finance, Controls, and Client Coverage to stabilize and transition in-flight work, reduce operational pain points, and ensure appropriate controls and documentation are in place. The role will manage escalations with urgency and accountability, including rapid-response triage for production issues and high-priority client impacts 
• Drive a data-centered product approach by improving requirements quality, instrumentation, and performance metrics (e.g., invoice accuracy, variance rates, dispute cycle times, data feed timeliness). The role will identify opportunities for automation and AI-assisted workflows across analysis, exception management, and root-cause diagnostics, aligned to governance and risk standards 

Required qualifications, capabilities, and skills

• 5+ years of experience in product management, business analysis, or program delivery within financial services, with demonstrated ownership of complex, cross-functional initiatives from problem definition through implementation and adoption 
• strong stakeholder management skills, including the ability to influence senior leaders, align diverse interests, and operate effectively across Product, Technology, Operations, Finance, and Controls functions
• Demonstrated  strong analytical skills and comfort working with data to define KPIs, measure outcomes, and drive prioritization decisions. Experience translating operational processes into requirements, workflows, and control-aligned solutions is required 
• Exceptional written and verbal communication skills, including the ability to produce executive-ready materials, lead governance forums, and manage escalations with clarity and accountability 

Preferred qualifications, capabilities, and skills

• Experience with billing, invoicing, fee setup/maintenance, reconciliations, client reporting, and/or data feed delivery within institutional financial services 
• Delivering platform modernization, operating model uplift, or automation initiatives—particularly those leveraging AI or advanced analytics in a controlled enterprise environment
• Demonstrated people leadership or team coordination experience, including mentoring junior team members and leading through influence in matrixed organizations

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.