UX Researcher II - HYBRID NYC

Are you curious about how AI is transforming legal work and eager to shape user‑centered product experiences?
Do you enjoy working closely with designers, engineers, and customers to turn research insights into meaningful product decisions?

About our Team
Our global UX team is a passionate and diverse group of professionals, and we’d love to have you join our community.

About the Role
We are seeking a UX Researcher II to support fast‑paced research initiatives focused on AI‑powered legal product experiences. Based in New York City, this role works closely with product and engineering teams and engages directly with large law firms to understand workflows, pain points, and opportunities for innovation. You will partner with a senior researcher while independently leading small‑to‑medium research projects.

Responsibilities

• Plan and conduct user research studies using a range of qualitative and quantitative methods
• Collaborate with product managers, designers, engineers, and other stakeholders to understand research questions and product goals
• Conduct rapid discovery and evaluative research to inform AI‑powered product experiences
• Engage directly with customers and legal professionals to understand workflows, needs, and pain points
• Synthesize qualitative and quantitative data into clear findings, insights, and recommendations
• Communicate research insights in ways that influence product and design decisions
• Work with designers and product teams to iterate and validate solutions
• Use AI‑assisted tools to support research planning, synthesis, analysis, and insight communication

Requirements

• Experience with user research methods such as usability testing, interviews, surveys, diary studies, or field research
• Ability to independently lead small‑to‑medium research projects
• Experience synthesizing research findings into actionable recommendations
• Familiarity with survey or research tools such as Qualtrics, SurveyMonkey, Dovetail, or similar platforms
• Experience using Generative AI and emerging AI‑enabled user experiences
• Comfort working in fast‑paced, iterative product development environments
• Strong written and verbal communication skills
• Strong analytical, organizational, and problem‑solving skills

Work in a Way That Works for You
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals.

Working Pattern
Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision‑making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Primary Location Base Pay Range: New York, NY $85,900 - $143,300. This job is eligible for an annual incentive bonus.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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