Software Engineer III - Salesforce

Carry out critical tech solutions across multiple technical areas as an integral part of an agile team

As a Software Engineer III at JPMorgan Chase within the Consumer & Community Banking, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Designs, develops, codes, and troubleshoots with consideration of upstream and downstream systems and technical implications
• Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements and company goals using both configuration and development
• Leverage solid application design, coding, testing, maintenance and debugging skills in Salesforce Core Platform

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Hands-on practical experience in system design, application development, testing, and operational stability
• Proficient in coding in one or more languages
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Overall knowledge of the Software Development Life Cycle
• Solid understanding of agile methodologies such as CI/CD, Applicant Resiliency, and Security
• Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
• Understanding of both how to enhance the platform using configuration and code (Apex & Lightning Components)
• Strong experience with Salesforce and hands on experience with the Apex programming language, building Salesforce Lightning UI, integration patterns around the Salesforce platform, and strong understanding of declarative automation
• Knowledge and hands on experience of Agent force and/or external LLM integrations with salesforce

Preferred qualifications, capabilities, and skills

• Strong experience with the Salesforce platform
• Apex programming language, SOQL, SOSL
• Declarative automation: Flows, Process Builder, Omni-studio
• Salesforce Lightning UI, LWC
• Integration patterns: Lightning Connect, Apex Callouts, External Services
• Scalability of the Salesforce Core Platform from data design to a strong understanding of limits
• Reports, dashboards, and processes to continuously monitor data quality and integrity, Leverage the ability to interpret system / business requirements and prepare specification and design document
• Understanding of the sales process to better align changes to the CRM platform, provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow