Business Operations Product Delivery Manager - Payments - Vice President

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Merchant Services, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

The role supports a senior Executive by driving strategic clarity, operational discipline, financial rigor, and cross-organizational alignment. This position blends strategic thinking with hands-on execution to shape priorities, enable faster decision-making, and ensure follow-through on high-impact commitments. The ideal candidate brings executive presence, structured problem-solving, and strong judgment to operate independently on complex, ambiguous, and sensitive topics.

Job responsibilities

• Partner with the Executive to shape, articulate, and maintain multi-year strategy, annual operating plans, and priority roadmaps
• Develop decision materials that frame issues, options, trade-offs, and recommendations to enable clear executive choices
• Lead scenario planning and structured problem solving on strategic and operating questions
• Own development of high-stakes executive communications, including leadership decks, pre-reads, and written briefs
• Ensure consistency of messaging and narrative quality across leadership communications and key forums
• Coordinate budgeting, forecasting, and financial performance tracking in partnership with Finance and functional stakeholders
• Monitor spend, headcount, and investment priorities against plan; surface variances and implications with recommended actions
• Establish and maintain executive operating cadence (weekly, monthly, quarterly), including agendas, outcomes, and action tracking
• Track delivery of top priorities; proactively surface risks, dependencies, and execution bottlenecks and drive closure
• Support organization design, operating model evolution, and talent-related deliverables in close partnership with HR
• Drive cross-functional alignment across peer leaders; prepare stakeholder briefs and negotiation materials to resolve competing priorities
   

Required qualifications, capabilities, and skills

• 5+ years of experience in strategy, operations, finance, transformation, product delivery, or adjacent roles with enterprise scope
• Demonstrated experience operating close to senior leadership and influencing outcomes through structured analysis and crisp communication
• Strong strategic and analytical skills, including the ability to synthesize ambiguous inputs into clear priorities and decisions
• Exceptional executive-level writing and visual communication skills, including strong PowerPoint and Excel proficiency
• Financial acumen across budgeting, forecasting, spend/headcount tracking, and contract/SOW or vendor approval processes
• Proven ability to establish operating rhythms, manage dependencies, and drive accountability without formal authority
• High judgment, discretion, and comfort handling sensitive topics with confidentiality and professionalism
• Ability to operate independently with minimal direction and deliver high-quality outputs under tight timelines
• Strong stakeholder management skills across functions such as Finance, Procurement, Legal, Risk, and HR
• Track record of identifying risks early and translating insights into practical action plans
   

Preferred qualifications, capabilities, and skills

• Prior experience in an executive office, strategy, or business management role supporting VP/ED/MD-level leaders
• Consulting or internal advisory background with demonstrated delivery and change execution experience
• Experience developing annual operating plans, prioritization frameworks, and executive dashboards (RAG, dependency maps, action trackers)
• Familiarity with enterprise governance and controls related to financial stewardship and third-party/vendor engagement
• Comfort leveraging Copilot and AI-enabled productivity tools to accelerate drafting, analysis, and synthesis
• Experience leading special projects that require rapid diagnosis, stakeholder alignment, and measurable outcomes
• Demonstrated ability to move seamlessly between strategy formulation and hands-on execution across multiple workstreams

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.