Product Director – Branch Operations Product

Ignite your passion for product innovation by leading banker-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. 

As a Product Director in the Branch Operations Product team, you are at the forefront of revolutionizing banker interactions. Our team is tasked with simplifying existing banker tools and introducing new banker tools to create a seamless experience for bankers and customers.  You will lead innovation through the development of products and features that not only delight our bankers and customers but also empower our branch teams.  

In addition, this role will be responsible for managing all Executive budget related deliverables and controls across the Branch Operations Product, including but not limited to the Quarterly Investment Process, creating and monitoring self-inspection processes, managing access administration for the field and leading internal Audits within our space. Extensive technical, business and leadership experience is required to lead within the complex branch space.  This position is ideal for an individual experienced in both Product and Program Management with excellent people management skills, strong organizational skills, an innovative mindset, risk and controls experience as well as strong analytical skills. Flexibility and comfort with ambiguity, given the rapid pace of change is required. 

Job Responsibilities 

• Oversee the product roadmap, vision, development, execution, risk management, and business growth targets. 
• Lead the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets such as cost efficiency, feature enhancements, reusability, and reliability. 
• Coach and mentor the product team on best practices, including solution discovery, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, to ensure successful implementation of objectives. 
• Own product performance and make strategic investments in enhancements that align with overall business objectives. 
• Partner closely with Risk, Controls, Area Product Owners, Branch Channel and the field to understand needs of the business for requirements 
• Establish strong working relationships with business stakeholders, Technology, Operations, peers, subject matter experts and other partners 
• Act as a thought leader to drive problem solving and identify business solutions 

Required Qualifications, Capabilities, and Skills 

• 8+ years of experience or equivalent expertise in delivering products, projects, or technology applications. 
• Extensive knowledge of the product development life cycle, technical design, data analytics, and public cloud data storage solutions. 
• Proven history of building products that leverage public cloud data storage solutions. 
• General understanding of generative AI infrastructure and solutions. 
• Proven ability to drive change and influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management. 
• Experience driving change within organizations and managing stakeholders across multiple functions. 

Preferred Qualifications, Capabilities, and Skills 

• Experience in Retail Branch/Consumer Banking, Controls, Risk Management, or other related experience 
• AWS knowledge or experience in driving modernization on Public cloud  
• Recognized thought leader within a related field. 
• Demonstrated experience collaborating with both internal and external stakeholders to develop innovative product solutions. 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.