Control Manager - Program

We have an opportunity to impact your career and contribute to some of the firm's most innovative initiatives. The International Consumer Bank (ICB) drives cutting-edge products, partnerships, and digital banking experiences globally. You will work in a dynamic, fast-paced environment supporting key control management priorities. This role offers exposure to enterprise-wide risk frameworks and collaboration across business, technology, and control functions. Join a team that values innovation, accountability, and continuous improvement.

As a Control Management – Senior Associate within the International Consumer Bank, you will support enterprise risk frameworks across compliance and operational risk domains. You will contribute to governance, oversight, and execution of control management initiatives focused on resiliency, third-party oversight, data, and AI. You will partner with stakeholders across business, operations, technology, and control functions to drive consistency and adherence to firmwide standards. You will operate in a structured decision-making environment, applying critical thinking and judgment to address risk-related challenges. Your role will require collaboration and influence across teams to ensure integrated and effective control outcomes.

The International Consumer Bank (ICB) leads innovative global initiatives including digital banking, investment platforms, and strategic partnerships. Control Management ensures a strong risk and control environment through enterprise frameworks spanning risk identification, control evaluation, issue management, regulatory change, and governance.

Job Responsibilities:

• Support execution of control management frameworks aligned with compliance and operational risk standards
• Contribute to the implementation of CORE framework initiatives as the business expands across regions and verticals
• Partner with stakeholders across business, legal, compliance, risk, audit, and technology to drive a consistent control approach
• Participate in projects and stakeholder requests, ensuring timely delivery of key milestones and outputs
• Provide status updates and support internal governance forums and meetings
• Collaborate with Central Control Management teams to align on priorities and enhance control frameworks
• Prepare presentations, analysis, and materials for senior stakeholders and management forums
• Analyze and manipulate data from multiple sources using Microsoft Excel to support reporting and insights

Required Qualifications, Capabilities, and Skills:

• Experience in audit, internal controls, or operational risk management
• Strong understanding of risk and control frameworks and compliance principles
• Ability to conduct risk assessments and identify control gaps and emerging risks
• Strong analytical ability to synthesize complex information into actionable insights
• Familiarity with regulatory requirements and industry standards related to operational risk
• Strong organizational and multitasking capabilities with attention to detail
• Demonstrated critical thinking and problem-solving skills
• Ability to collaborate effectively in a team-oriented environment
• Strong verbal and written communication skills
• Proficiency in Microsoft Office tools including Excel, PowerPoint, Word, and Teams

Preferred Qualifications, Capabilities, and Skills:

• Experience working within financial services or a regulated environment
• Exposure to enterprise risk frameworks such as resiliency, third-party risk, or data risk
• Experience working with cross-functional teams in global environments
• Familiarity with governance, reporting, and control management tools

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.