GCP Production Support Lead/Senior Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist

In this role, you will:

• Provide three-tier (L1/L2/L3) application support and assist end users.
• Proactively identify production issues using automated monitoring, incident history, and trend analysis.
• Document production applications; resolve incidents/requests and respond to user queries.
• Monitor performance metrics, perform root-cause analysis, and recommend/implement fixes.
• Create and drive an improvement plan to prevent recurring incidents (problem management).
• Resolve HGMS GCP violations and vulnerabilities, ensuring timely remediation.
• Manage certificate renewals ahead of due dates to avoid service disruption.
• Assess applications and recommend/execute upgrades and patches; troubleshoot complex issues.
• Ensure changes are documented, compliant with standard configurations, sustainable, and increasingly automated (infrastructure/config, environment setup, release management, and support via CI/CD).

To be successful in this role, you should meet the following requirements:

• Experience in GCP services such as Cloud Endpoints, Dataflow, Dataproc, Datalab, Dataprep, Cloud Composer, Pub/Sub, Cloud Functions
• Expert in resolving HGMS GCP Violations and Vulnerabilities
• Expert in Certificate Renewals before due dates
• Experience on Terraform and Devops (CI/CD pipeline)
• Experience with technology domains relevant to scope: JAVA, networks, IAM, endpoints, databases, containers, CI/CD, application security.
• Knowledge of Incident Management & Problem Management is mandatory.
• Production support ticketing knowledge is an advantage (Remedy, Jira, SQL Assistant, Blade logic, Splunk, MuleSoft, App Dynamics, GitHUB Knowledge/ Websphere etc.)
• Excellent communication skills in both Oral and Written communication.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India