Executive Director of Product Strategy

Are you passionate about enhancing the financial lives of millions and creating groundbreaking fintech products? Join the Payments & Lending Innovation team with Card & Connected Commerce, where talented product leaders are revolutionizing payment experiences and platforms, transforming how customers make payments and fostering the growth of digital payments.

 As an Executive Director of General Management, you should be a highly curious, seasoned general management leader experienced in product innovation in digital payments. You should have a track record of defining long term product strategy and leading successful product launches (zero to one builds and product refreshes). You must be customer obsessed and use customer data and insights to develop strategy, and have strong collaboration skills with our Quad partners (Product, Design, Engineering and Data and Analytics) and key cross functional partners. You must have a keen eye to the competitive landscape. And, you will be comfortable leading through ambiguity, adapting to internal and competitive market dynamics.  

 Job responsibilities:

•  Lead P&L development and all aspects of the go-to market strategy
• Drive Strategic development of new digital payment products including defining core value propositions, target audiences, and customer benefits
• Develop product constructs for new digital payment products and bring products to market  
• Develop deep understanding of customer and stakeholder needs to inform strategy
• Collaborate with a cross-functional team of Marketing, Product, Analytics, Legal, Finance, Design, and Risk Management partners to ensure the product strategy meets business objectives and customer needs  
• Develop market assessments and business cases and oversee ongoing financial forecasting and budgeting in partnership with Finance and Risk  
• Manage executive stakeholder relationships and regularly communicate updates on the product strategy, progress, and performance
• Lead and develop a team of general managers; foster an environment of development and collaboration  
• Collaborate with and influence a team of cross-functional partners to ensure a strong risk and controls environment (e.g., Risk, Controls, Legal, Compliance)

 Required qualifications, capabilities and skills:

• 10+ years of experience in financial services and product strategy and general management with demonstrated ability to launch and scale new products  
• Experience driving change within large, highly matrixed organizations and managing stakeholders across multiple functions
• Passion for understanding customer needs and translating them to actionable insights and strategies
• Strong analytical skills
• Able to analyze opportunities, recommend solutions, and communicate effectively (both verbal and written) to all levels of management
• Track record of strong people leadership and engagement across diverse teams
• Strong track record of managing risk and controls
• Bachelor’s degree

Preferred qualifications, capabilities and skills:

• Master’s degree preferred
• Fintech background, digital wallets or payments experience preferred
• Experience in financial modeling preferred

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.