GL & Professional Indemnity Claims Adjuster

Time Type: Full time

Worker Type: Employee

At QBE, our purpose is to enable a more resilient future.

Are you passionate about working for one of the world’s largest insurers that offers excellent opportunities to grow your career and with offices in 26 countries?

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks. Today, we employ more than 13,000 people around the world.

With our comprehensive product offering and underwriting expertise, we are able to cover a wide range of business risks, helping our clients to identify them and minimise their exposure.

If you are looking to progress your career within insurance and want to be part of a successful organisation with strong growth ambitions, then read on.

The Opportunity:

Join our expanding team! This position is open due to the growth of both our team and our activities. We’re seeking for a Claims Handler to be part of this exciting expansion and contribute to the ongoing success of QBE.

Your new role

• Investigate and resolve Claims in order to provide excellent Claims handling service with minimal leakage
• Ensure that estimates and billings are calculated correctly by clients and brokers and that QBE’s share has also been correctly calculated
• Identify and investigate coverage issues so as to ensure that the company’s liability is in line with its contractual commitments
• Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate
• Manage disputed Claims and other material Claims issues in order to resolve and settle claims on an economic basis
• Ensure that Claims fees and advices are responded to within agreed timeframes to ensure good service
• Provide a professional service to brokers and clients which supports the reputation of the Company
• Ensure that base premiums have been received before making Claim payments
• Where appropriate, ensure reinstatement premiums have been calculated correctly when making Claim payments
• Respond to internal and external stakeholder requests in accordance with service standards
• Flag complaints as required and Treat Customers Fairly
• Maintain knowledge of the Claims Portfolio and provide information to others on request to ensure the effective monitoring of Claims to support Underwriting and Claims decisions
• Reserve accurately to ensure that the Company’s liability is clear at all times
• Ensure accurate and timely update of the company’s systems as and when required
• Deal with MI reports when required to maintain status quo and drive down costs and leakage
• Maintain efficient handling of their own caseload to ensure the prompt, timely and effective handling of Claims

About you

Preferred competencies

• Good investigative and analytical skills, with the ability to support claims reviews under guidance.
• Developing communication and negotiation skills with confidence to work with internal and external stakeholders.
• Strong verbal and written communication skills.
• Ability to build and maintain effective working relationships.
• Comfortable using Microsoft Office tools for daily tasks and basic reporting.

Preferred knowledge

• Basic understanding of General Liability and Professional Indemnity claims processes, with a strong willingness to learn.
• Awareness of insurance market practices, industry standards, and internal guidelines.
• Understanding of the importance of regulatory and legislative compliance.
• Good command of English, both written and spoken.

At QBE, we are dedicated to creating an inclusive environment for all emloyees. Our positions are open to individual with disabilities, and we actively promote inclusion and diversity in our workplace.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.

To learn more about benefits of working with us, click  Rewarding our people - QBE European Operations

Awards & Recognition 

We value our employee’s experience with us and are proud to have been recognised for the following awards: 

• Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, 
  Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance 

• AXCO Global Insurance Awards 2024 Winner: Network Management of the Year  

• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer  

• UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year  

• Working Dads Employer Awards 2023 Winner: Parental Policies Award  

• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee 

You can view all our awards here  

Apply now and let’s make it happen! 

If you’re looking for a career that combines your expertise and your empathy, click Apply today.  

Your career. At the heart of it.    

Skills:

Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.