Data Operations Associate

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

As a Senior Associate in MART, you are responsible for BAU MIS delivery and for managing reporting projects from intake and scoping through UAT, go-live, and BAU handover—ensuring accurate, timely, well-controlled outputs and clear stakeholder communication.

Deliver recurring MIS and manage reporting enhancements by defining requirements, building delivery plans, running governance, coordinating UAT, and ensuring go-live readiness with complete documentation.

Job Responsibilities 

• Own daily/weekly/monthly BAU MIS: reporting, KPI definitions, distribution, and stakeholder updates.
• Lead intake/scoping: confirm objective, in/out of scope, timeline, key stakeholders, and dependencies.
• Build and manage delivery plans: milestones, owners, workstreams, and checkpoints; track execution vs plan.
• Run governance and maintain action/decision logs; provide concise senior-ready status (RAG, risks, decisions needed).
• Manage change control: document changes, assess impact, and obtain approvals.
• Coordinate cross-team delivery and handoffs.
• Lead UAT: test plan, defect triage, and sign-offs.
• Drive go-live readiness: cutover/back-out, access checks, comms, and readiness checklist.
• Complete BAU transition: SOPs/runbooks, knowledge transfer and steady-state ownership/SLAs.

Required qualifications, capabilities and skills:

• 8+ years delivering MIS/reporting/analytics and/or operations projects with end-to-end ownership.
• Strong project management: scope, plan, RAID/dependencies, change control, and governance.
• Strong requirements and UAT experience (documentation, acceptance criteria, sign-offs).
• Strong written/verbal communication for senior stakeholders.
• Strong Excel/PowerPoint/Word and a planning tool (MS Project or similar).

Preferred qualifications, capabilities and skills:

• Experience managing multiple workstreams and priorities in parallel.
• Familiarity with controlled environments 
• Market Equities knowledge is preferred
• Data analytics experience will be a plus

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.