Content Design Vice President

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

As a Content Design Vice President in consumer and community banking, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content. Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams. Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services. Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. Champion inclusive design and customer experience and contribute to the success of JPMorgan Chase's user experience design efforts.

Job responsibilities

• Develop and drive content strategy, advocate for the customer, and ensure alignment with business requirements and user experience goals
• Collaborate with design, product, and research to develop consistent voice and narrative structures across products and services
• Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey
• Execute and deliver content solutions that follow best practices, adhere to controls processes, and fulfill project requirements—including business goals, customer needs, deadlines, and quality standards

• Ideate, discover, and iterate to validate customer problems and deliver customer-centric solutions

• Participate in customer research to understand user needs and behaviors, partnering with Experience Researchers to evaluate and refine content solutions
• Synthesize multiple data sources—including research findings and analytics—to inform and strengthen content strategy
• Deliver content components (UI language, product education, taxonomies, etc.) and lead content governance and approvals process
• Present work confidently and articulate the strategy and measurable impact of content decisions to senior leadership and key stakeholders
• Actively contribute to and help evolve content and AI systems, including standards, voice and tone guidelines, messaging frameworks, knowledge databases, and accessibility libraries

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and information architecture, with a strong focus on digital products and platforms
• Exceptional written and verbal storytelling skills, with a proven ability to craft clear, compelling content that simplifies complex concepts for diverse audiences while adhering to industry standards and best practices
• Proactive, self-directed mindset with the ability to independently plan, structure, and prioritize work while consistently delivering at the expected level of quality
• Experience collaborating within design teams—including Product Designers, UX Researchers, and fellow Content Designers—as well as cross-functionally with Product Managers and Software Engineers
• Experience facilitating workshops for product and experience design, creating compelling content journeys
• Deep understanding of content platforms and their impact on user experience, with the ability to make informed, strategic content decisions based on tech capabilities and constraints
• Proven ability to connect business value and product strategy to content design decisions
• Comfortable and confident presenting work to stakeholders, clearly articulating content strategy, and thoughtfully incorporating feedback to strengthen outcomes
• Thorough command of the English language (American), including grammar, spelling, punctuation, and usage, with a keen eye for detail and consistency

Preferred qualifications, capabilities, and skills

• Familiarity with compliance-driven content workflows, including the ability to coordinate across legal, accessibility, and regulatory teams to ensure content meets organizational and industry standards

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.