Product Platform Director-Payments-Executive Director

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

Merchant Services is the global payment processing business for JPMorgan Chase & Co processing over $2.2 Trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud, and data security for companies of all sizes and is engaging in a multi-year international expansion, platform modernization.

As a Product Platform Director for Transaction Processing in Merchant Services, you own platform capabilities spanning the full payments lifecycle, including pay‑in processing, network and payment‑method economics, compliance with payment brand rules, and post‑purchase events. The ideal candidate brings deep payments knowledge, strong commercial judgment, a controls‑oriented mindset, and proven experience owning large‑scale platforms used by multiple downstream teams. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

 Job responsibilities

• Own the vision, strategy, and roadmap for one or more foundational payments platforms supporting shared capabilities across products and segments.
• Lead platform ownership across the end‑to‑end payments lifecycle, including pay‑in processing, economics, compliance, settlement considerations, and post‑transaction events.
• Build and operate systems of record and reusable services (APIs, workflows, data models, controls) consumed by multiple solution teams.
• Balance long‑term platform health (scalability, reliability, reuse) with near‑term delivery of regulatory, network‑mandated, and risk‑driven commitments.
• Ensure platforms support commercial outcomes, including margin integrity, cost‑of‑payments optimization, and transparent economics.
• Drive strong governance, controls, and audit‑ready evidence as platform features, not downstream processes.
• Leverage data, analytics, and AI to automate repetitive processes, surface anomalies, and identify hidden risk or opportunity in large data sets.
• Partner closely with Technology, Risk, Compliance, Finance, Operations, and Solution teams to deliver consistent and scalable outcomes.
• Act as senior decision owner for platform‑level tradeoffs, issue resolution, and prioritization in complex or ambiguous situations. Communicate platform posture, risks, and progress clearly to senior leadership.

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Broad understanding of payments ecosystems, including networks, payment methods, fees, operating rules, and lifecycle events.
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.