Process Improvement Lead

Description

As a Process Improvement Lead, you’ll help shape and deliver improvements that make Heathrow’s operation run smoothly for millions of passengers every year. Working within our Solutions function, you’ll support process reviews, identify opportunities for change, and help develop practical solutions across people, process, technology and infrastructure. This role is ideal for someone who enjoys solving problems, building relationships, and driving positive change.

Responsibilities

• Work collaboratively with teams across Heathrow to understand challenges and identify opportunities to improve processes.
• Support the delivery of change initiatives using data, insight and continuous improvement methods.
• Use process mapping and structured problem‑solving techniques to assess ways of working and recommend improvements.
• Partner with Data Analytics colleagues to support data‑led decision making and track benefits.
• Help embed a culture of continuous improvement across the operation.
• Build strong working relationships and act as a trusted point of contact for process‑related advice.

Qualifications

• Ability to collaborate effectively and build strong relationships across teams.
• Comfortable analysing information to draw insights and inform solutions.
• Strong communication skills, both written and verbal
• Able to work in a structured and organised way across multiple activities.
• Positive, resilient and open to challenging the status quo constructively.

Desirable

• Experience working in a complex operational environment.
• Exposure to delivering process or change projects.
• Lean Six Sigma Green Belt (or equivalent accreditation).