Platform Manager / Network Platform Manager

Job Details

Job title

Specialist Platform Manager – Radio & Satellite Platforms

Reports to (job)

Senior Manager – Radio & Satellite Platforms

Team

Specialist Platforms, Fixed Networks

Location

Birmingham

Job Dimensions

The Platform Manager has accountability and responsibility for all aspects of the lifecycle of the network/platform.

Hours

37.5 (full time)

No. Direct Reports

1-2

Career Level

D

Why BT Group?

BT Group was the world’s first telco and our heritage in the sector is unrivalled.  As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. 

Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.  

Why this job matters

• The Radio & Satellite Platform Manager holds accountability for the health, performance, and lifecycle of the assigned network and platform domains, acting as the technical custodian. The role integrates technology, strategy, financial management, capacity planning, roadmap development, security, vendor governance, business continuity, and operational support to ensure the platform delivers reliable, commercially viable services that underpin BT’s portfolio.
• Managing external suppliers contributing to the platform’s operation. They work closely with Operational and Service Management teams during network incidents, leading deep‑dive failure analysis, driving corrective actions, and overseeing platform elements of Post‑Incident Reviews through to closure.
• The role also owns the creation, maintenance, and governance of the platform risk register, ensuring risks are proactively identified, assessed, escalated, and aligned with senior management expectations for visibility or acceptance.

What you’ll be doing – your accountabilities

The skills you’ll need to succeed

·         Programme management of all engineering related aspects the platform.

·        Ownership of all aspects of management of the Radio & Satellite platform(s) including BCM & Security plans, to include maintaining up to date inventory systems and registrations for the platform.

·        Continuously and proactively driving for outstanding Customer Service and Satisfaction and lead an absolutely customer focused approach to doing business with a “Right First Time” ethic and Reliability & Availability improvement targets.

·        Leading on the management and control of intrusive activities on or affecting the platform within timescales and to agreed standards, ensuring that Change Management/Planned Engineering Work is communicated, authorised and undertaken professionally and to the wider Networks change/service availability agreed targets.

·        The platform manager is responsible for ensuring all security aspects of the platform are addressed in a timely manner such as audits, vulnerability patching and ensuring any security related certifications are managed and maintained.

·        Leading on the financial management of the platform, ensuring the investment opportunities are recognised and operational activities managed within budget.

Technical Skills:

• Telecommunications/IT background (Computer Science or Engineering degree) preferrable

• Detailed Understanding of networks
• Business analysis
• Requirements management
• Estimating
• Understanding of business process journeys (L2C, T2R, P&B)

Business Continuity Management. As well as being aware of and understanding the importance of BCM, the post holder will adhere to the pan BT BCM Policy Framework Directive supporting the requirement to continue the delivery of service operations if affected by disruptive incidents, whilst adhering to BT’s Health & Safety policy

Soft skills:

·        Proactive

·        Excellent communicator

·        Strong interpersonal skills

·        Strong problem-solving ability

·        Stakeholder management

·        Risk management

·        Delivery oriented

Leadership accountabilities

Experience you’d be expected to have

As per the BT leadership standards

·        Looking in:

o   Leading inclusively and safely

o   Owning outcomes

·        Looking out:

o   Delivering for the customer

o   Commercially savvy

·        Looking to the future:

o   Growth mindset

o   Building for the future

·        Mandatory: Experience of managing or overseeing the in-life operation / development of critical large-scale networks platforms

·        Mandatory: Experience of managing strategic vendor relationships and associated budgets.

·        Mandatory: Platform roadmap setting.

·        Mandatory: Managing Platform Security and Compliance.

·        Mandatory: Working knowledge of how the Internet works.

·        Preferable : Experience of designing / troubleshooting  complex service provider IP networks.

·        Preferable: Experience of agile product development.

Key decisions< /span>