Product Executive Director of Wallets

Do you love…improving the lives of tens of millions of customers? Conceptualizing and building 0 to 1 products on the latest tech stack? Are you energized by the idea of building a fintech platform that drives the next round of innovation and growth in payments. We are hiring!

The Connected Commerce, Wallets and Lending organization is a motivated, forward-thinking team comprised of high talent product managers with a singular focus of delivering innovative services via the most important platforms of today and tomorrow. 

As an Executive Director of Product in Connected Commerce, you will conceptualize the next generation of payment platforms, drive innovative thinking and build seamless customer experiences that become the foundation of Chase digital payments and commerce experiences. We’re looking for someone who is customer obsessed, has a strong passion to lead “start-up” efforts in large companies, and a strong inclination for innovative thinking. This product leader shall have the opportunity to lead a team of talented product managers and foster a culture of innovation, learning and collaboration. As a leader on the team, you will be responsible for creating a vision and a roadmap, driving product development lifecycle, monitoring the platform performance and scaling the payments platforms to millions of customer.

Job responsibilities:

• Define the vision and strategy for the product line

• Conceptualize and create platforms and products from 0-1, including driving build and scale

• Hire and lead a team of product managers; foster an environment of motivation and collaboration

• Manage executive stakeholder relationships and regularly communicate updates on the product strategy, progress and performance

• Partner closely with Technology, Design, and Analytics teams to lead product development efforts

• Define features and communicate requirements to engineering in clearly written documentation

• Monitor against goals, identify and scope implementation paths for needed enhancements, and create remediation plans when needed

• Manage product backlog, production support, issue & defect resolution and prioritization

• Manage prioritization, requirement intakes, quarterly and yearly planning with cross-domain stakeholders and peers

• Collaborate with a team of cross-functional partners to ensure a strong risk and controls environment (e.g., Risk, Controls, Legal, Compliance)

Required qualifications, capabilities and skills:

• 10+ years of experience in financial services and product management

• Experience in customer facing products, payments, money movement and partner management

• Experience driving change within large, highly matrixed organizations and managing stakeholders across multiple functions

• Passion for understanding customer needs and demonstrated ability to build scalable platforms 

• Ability to think strategically while still being comfortable diving into the details required to ensure successful execution

• Outstanding verbal and written communication 

• Strong knowledge of UX, engineering practices, and the product development lifecycle using Agile methodologies

• Proven track record of managing risk and controls

• Bachelors or Masters in Computer Science, Engineering, Business Administration or comparable field of study

Preferred qualifications, capabilities and skills:

• Candidates with Fintech background or payment platform experience shall be preferred

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.