Engineering Manager

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Unified Communications Engineering team is looking for a motivated software development engineering manager who can lead a team of DevOps and software development engineers to develop and operate our real time communication applications & platform. We are looking for someone who is an excellent collaborator and has proven experience in hiring, building and leading diverse teams. You would be responsible for managing a team of developers and devops engineers to develop and operate backend components of a real-time communications platform including but not limited to VoIP softphone, Conferencing, Screen Share, Voicemail, Call Recording, and Restful API Services. You will lead and drive a team culture made up of diverse individuals with varied experience levels from Junior to Expert. The selected person should be a technical leader and a team player who has experience working with a geographically distributed team. Must possess strong analytical and development experience to assess the existing platform and work with the team to scale, harden, optimize, and build new solutions to improve customer experience.

Job Description

Who we are:  
 

The Unified Communications Engineering organization at Comcast innovates, develops, delivers, and operates voice and unified communications products to our residential, commercial, and wholesale customers. As a member of this team, you will be part of a high-performance engineering organization focused on providing the most reliable, secure, and high-quality experience at scale to our customers. Our teams achieve this outcome by continuously improving our products utilizing modern DevSecOps practices in an end-to-end approach. Our culture focuses on constant learning, embracing diversity, fostering inclusivity, empowering individuals, dynamic collaboration, and promoting open communications.  Comcast voice and unified communications products set the standard in a highly competitive marketplace, and it is through our technology driven approach that we achieve the best customer experience for our products.    

Core Responsibilities

• Lead Engineering & Platform Ownership
  Lead a team of software and DevOps engineers building and operating real-time communication platforms. Own the technical direction, scalability, and reliability of customer-facing services.

• Global & Cross-Functional Collaboration
  Serve as the primary owner for assigned platforms, driving alignment across Chennai and US teams on delivery and long-term technical direction.
  Partner with cross-functional stakeholders to align on requirements, design decisions, and change management.

• Drive Delivery & Execution
  Own end-to-end delivery, including planning, prioritization, and execution within Agile frameworks. Ensure predictable, high-quality releases with strong focus on performance, stability, and operational excellence.

• Provide Technical Leadership
  Guide system design and architecture for distributed, microservices-based platforms. Review designs, challenge assumptions, and ensure solutions are resilient, scalable, and aligned with long-term platform goals.

• Run Production Systems with Accountability
  Oversee production health, drive improvements in observability and reliability, and ensure timely resolution of issues. Establish strong engineering practices for operating real-time, high-availability systems.

• Build & Develop Talent
  Hire, mentor, and develop engineers across experience levels. Foster a culture of ownership, continuous learning, and accountability.

• Drive Continuous Improvement
  Promote DevSecOps practices, automation, and CI/CD adoption to improve engineering velocity, system quality, and operational efficiency. Leverage AI-assisted development and operational insights to enhance developer productivity, code quality, and system reliability.

Skills & Qualifications

Leadership & Communication

• Proven ability to lead engineering teams and build strong cross-team partnerships
• Effective stakeholder management and ability to influence decisions through technical and business alignment
• Strong written and verbal communication skills for both technical and non-technical audiences

Technical Expertise

• Strong experience in system design, distributed systems, and microservices-based architectures
• Experience building and operating scalable, resilient backend systems and APIs
• Understanding of service communication, fault tolerance, observability, and performance optimization
• Proficiency in any modern programming languages (e.g., Java, Go, Python etc.) is preferred

Platform Engineering & DevOps

• Experience with CI/CD pipelines and automation tools (e.g., Ansible, Terraform,, Concourse)
• Familiarity with cloud and infrastructure platforms (e.g.OpenStack )
• Understanding of DevSecOps practices, system security, and access control

Execution & Operating Mindset

• Strong problem-solving, prioritization, and organizational skills
• Ability to operate in fast-paced environments and deliver iterative, high-quality outcomes
• Focus on reliability, continuous improvement, and ownership of production systems

Domain Knowledge (Preferred, not mandatory)

• Familiarity with real-time communication platforms and VoIP technologies
• Understanding of SIP protocol, networking fundamentals (TCP/IP), and related systems

Responsibilities:

• Leading and mentoring a team of engineers, fostering an inclusive culture that encourages innovation and continuous learning
• Overseeing the planning and designing of software and web applications, including new programs, enhancements and modifications
• Collaborating with cross-functional teams to define project requirements, set timelines, and maintain communication for efficient workflows
• Managing software design and application updates, coordinating roll-outs and ensuring enhancements meet technical specifications
• Implementing key performance indicators for development processes, advocating for best practices to improve efficiency and product quality
• Managing deliverables across the team, ensuring adherence to deadlines, specifications, and budgets while mentoring staff for professional growth
• Monitoring industry technological developments, evaluating external products, and ensuring the team's knowledge is up-to-date
• Developing proposals, software changes, and managing capital expenditure projects to drive innovation and operational excellence
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years