Integration Support Engineer

Description

As an Integration Support Engineer, you will be the first line of support for our clients integrating with CRS products. You will collaborate closely with internal engineering and product teams to troubleshoot API-related issues and guide customers through technical integration processes.

Responsibilities

• Understand client workflows and business processes to support effective use of CRS’s APIs.
• Provide technical support to clients for onboarding, integrating, and troubleshooting CRS APIs.
• Act as a liaison between the client and internal engineering/product teams to escalate and resolve technical issues.
• Assist in the creation and maintenance of client-facing documentation, FAQs, and knowledge base content related to API usage and integration best practices.
• Participate in customer calls, integration testing sessions, and screen shares to provide direct technical support.
• Provide feedback to product and engineering teams to enhance API usability and integration experiences.

Qualifications

• At least 1–2 years of experience in a technical support, client services, or systems integration role.
• Hands-on experience supporting or working with RESTful APIs, including troubleshooting, authentication, and data handling.
• Familiarity with tools like Postman, Swagger, or similar platforms for testing and validating API requests and responses.
• Strong problem-solving skills and the ability to clearly communicate technical concepts to both technical and non-technical users.
• Working knowledge of relational databases such as Microsoft SQL Server or MySQL, including basic querying and data structure understanding.
• Comfortable navigating Windows environments and enterprise-level software tools.
• Exposure to Microsoft .NET technologies or AWS infrastructure is a plus, though not required.
• Motivated to learn and continuously improve client support processes and integration knowledge.