Network Security Specialist

Recruiter: Jayson Coley-Wynters 

Career Grade: D

Closing Date: 13th April 

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

This is an opportunity to play your part and protect our company, our customers and our communities from cyberattack. Be part of a dedicated team and get ready to be challenged every day to make the most of your skills and experience. You’ll learn from those around you, and from outstanding training and development resources to become even better at what you do. With the best technology at your fingertips, you'll be part of a friendly and flexible working environment where your contribution is always valued.

Job Description

Why this job matters 

The main responsibility for this role is diagnosing and solutioning Severity 1/Critical, Business Critical Severity 2/High incidents to resolution for Lloyds Banking Group to minimise outage/degradation time to the customer, within the BT Business UK Service operations environment 24x7x365. There are other critical tasks included in the job that support our customer across a number of other areas too, not limited to implementing Change activities, Life Cycle Management, BIS support for new technology, adhoc customer request work for value add that our contract prides itself on. 

There is a need to work as part of a 24x7x365 team working together with peers and also in isolation at times depending on the needs of the contract. Interfacing with a number of different areas outside our immediate team to collaborate on solutions needed for the customer’s issues. 

What you'll be doing 

Form an integral part of our 24*7 shift team providing in-life technical support.
• Be a Subject Matter Expert for a wide range of technologies & security products.
• Detect, respond and resolve complex networking and security incidents, problems and changes within the operational environment.
• Provide 3rd line SME support, responsible for the high priority incident while resolving within the agreed SLA. 

The skills required 

Stakeholder management: Collaborative working with senior CFU stakeholders as well as working with senior customer counterparts during Major Incidents. 

• Continuous improvement: knowledge and expertise to drive improvements and simplify processes as a result of major incidents to prevent further occurrence
• Industry recognised certifications or relevant experience. Preferably Cisco CCIE but as a minimum CCNP.
• Primarily a high level of Cisco, Fortinet and Avaya technical knowledge including 
- Cisco LAN/ACI product suites
- Cisco WAN/SDWAN product suites
- Cisco Security product suites
- Fortinet Security product suites 
- Avaya Call CentreVoice product suites
• Legacy technology experience
• CISCO Wifi and ISE exposure

The experience needed 

MANDATORY:

• 10+ years working within a Network engineering role.
• Experience of security operations.
• Extensive stakeholder management, working directly onsite with customers and their complex network solutions.
• Ability to take the lead on complex incidents where a number of different stakeholders are involved in a professional and concise way.

Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we’re also the largest private cyber employer in the UK.  With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture your potential and shape your future – whatever your background or experience. ​

In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.