Senior Business Support Analyst

Description

Sequel Business Solutions, part of Verisk, combines deep insurance expertise with modern technology and data. As part of a global analytics and technology leader, you support platforms that are critical to how insurers and reinsurers operate.

This is a hands-on, high-impact support role where your work directly improves customer experience, reduces operational friction, and keeps complex systems running smoothly.

The role

As a Business Support Analyst III, you take ownership of complex support cases across a multi-client platform. You work closely with customers and internal teams to diagnose issues, drive resolutions, and improve overall service quality.

Responsibilities

What you will do

• Investigate and resolve complex application and system issues across multiple products
• Manage support tickets end-to-end, ensuring timely, high-quality responses
• Communicate directly with clients via tickets, calls, and screen sharing
• Collaborate with engineering and technical teams to resolve issues effectively
• Prioritize workload based on business impact and service level agreements
• Support releases transitioning into BAU and ensure operational readiness
• Drive continuous improvements across processes, documentation, and support delivery
• Create and maintain knowledge base content and share expertise within the team

Qualifications

Must haves

• Experience in customer-facing software or application support
• Strong troubleshooting skills across technical systems and business processes
• Clear communication with technical and non-technical stakeholders
• Experience with ticketing systems (e.g. Zendesk or similar)
• Solid SQL and database knowledge
• Experience with JSON, system integrations, and Linux/command line
• Strong prioritization skills and ownership mindset

Nice to have

• Python or scripting experience
• Exposure to NoSQL databases (e.g. Couchbase)
• Familiarity with tools such as VS Code, curl, or SQL Server tools
• Basic knowledge of web technologies (IIS, XML, CSS)
• Insurance industry exposure
• Experience working in ITIL-based environments

Why join Verisk

You will work on business-critical systems with real client impact, within a stable, global organization. The role offers strong ownership, continuous learning, and long-term career growth in a data-driven technology environment.

#LI-KS1#Hybrid