Service Delivery Manager

We’re looking for a hands-on System Delivery Manager to take ownership of delivery across our Core Business Systems landscape. 

This is a critical role where you’ll sit at the centre of our technology function, ensuring work is prioritised, coordinated, and delivered effectively across multiple platforms and teams. 

You’ll be responsible for driving delivery across a complex estate, working closely with technical teams and business stakeholders to ensure progress never stalls. 

From sprint planning and backlog prioritisation to stakeholder alignment and risk management, you’ll be the person who keeps everything moving. 

This role is primarily remote, however you may be required to travel to Birmingham for key meetings, planning sessions, or stakeholder engagement when needed. 

• Own and manage the CBS sprint cycle, including planning, prioritisation, and capacity management
• Coordinate delivery across cross-functional teams (engineering, systems, integrations, QA)  
• Act as the main point of contact for stakeholders on delivery progress and priorities  
• Drive accountability, ensuring work progresses and blockers are resolved quickly
• Manage multiple concurrent workstreams and competing priorities  
• Oversee governance, reporting, and delivery standards  
• Lead continuous improvement of delivery processes, tools, and operating model  
• Support project delivery including system changes, enhancements, and decommissioning legacy platforms  
  

#LI-LB1

• Proven experience in a Delivery Manager / Delivery Lead role within IT 
• Strong experience working with enterprise systems and integrations  
• Hands on experience managing sprints, backlogs, and delivery workflows (Jira essential) 
• Excellent stakeholder management skills, comfortable working across technical and non-technical teams 
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment  
• A proactive, self-starting mindset, you take ownership and drive outcomes 
• Ability to understand systems end-to-end (experience with platforms like Salesforce, NetSuite or similar is beneficial) 

Wellbeing that means something

• 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
• Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
• Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
• 24/7 Employee Assistance Programme for confidential support
• Private medical insurance for everyone, no medical-history exclusions

Financial benefits that have your back

• Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
• Income protection: up to 75% salary for 5 years if you ever need it

Grow your career with us

• SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
• Access to external training and apprenticeships

Making a Difference 

• MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger

Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:

• ULEV car scheme with 1,000+ models
• Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.

We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.

Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.

Join us and become part of a team that’s powering the world of work and making a real difference.

Learn more at www.oneadvanced.com