Underwriting Assistant

Time Type: Full time

Worker Type: Employee

Underwriting Assistant
 

About QBE   

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.   

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.  

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. 

Your new role

• Support underwriting through general administration, document issuance, chasing and archiving, to ensure delivery of a professional service within agreed timelines.
• Support the Insurance Admin team, to ensure team objectives are achieved successfully.
• Input data accurately on relevant internal and external systems to maintain correct and up to date information.
• Develop effective working relationships with internal and external stakeholders. 
• Respond to broker/client requests in accordance with service standards to provide an excellent customer focus.
• Work collaboratively with colleagues to deliver superior service standards as part of the extended service team.
• Review risks entered and where necessary take corrective action to ensure data integrity for the team.
• Deal with all Credit Control, Claims and Underwriting queries within agreed timescales.

About you

• Flexible approach and ability to recognise and adapt to changing business requirements.
• Good team player, demonstrating passion and a positive attitude, with the capability to work collaboratively and develop strong working relationships.
• Problem solver and proactivity.
• Ability to deal with high workload and multitasking activities.
• Strong organizational skill, able to prioritize and manage stress.
• Ability to analyse and work on data.
• Good knowledge of Financial Lines/Liability/Property policies and coverages is a plus.
• Good knowledge of Microsoft Word and Excel.
• Solid verbal and written communication skills in English is a plus.
• Good communication and listening skills.
• Ability to deliver excellent customer service, focusing on objectives and meeting Sla’s and internal deadlines.
• Manage to work in multiple systems, comfortable working with both speed and accuracy.
• Previous experience in insurance policies administration.

La nuova risorsa verrà coinvolta nel supportare la Branch italiana nelle seguenti attività:

• Assistenza amministrativa nei processi e nelle procedure relative alla gestione delle polizze sottoscritte da QBE
• Registrazione sui sistemi di tutti i titoli relativi alle polizze sottoscritte da QBE
• Emissione di documenti di polizza, gestione dei solleciti dei documenti (firmati dal contraente, di compagnie delegatarie/primary o di layer sottostanti) e archiviazione di tutta la documentazione
• Relazione con clienti interni (underwriter, credit control, sinistri) ed esterni (intermediari) per la gestione di tutte le richieste relative alle polizze sottoscritte da QBE
• Utilizzo di SID/Pega/Docusign/ODM

Le competenze ideali della nuova risorsa sono:

• Buone doti di comunicazione e ascolto
• Capacità di analisi e rielaborazione dati
• Capacità di lavorare in Team
• Capacità di gestire carichi elevati di lavoro e attività multitasking in situazioni di stress.
• Problem solver e proattività
• Orientamento alla delivery e al raggiungimento dei risultati nel rispetto degli Sla’s e delle   scadenze interne
• Esperienza nella gestione amministrativa delle polizze
• Buona conoscenza delle garanzie e condizioni specifiche delle polizze Liability/Property/Financial Lines
• Buona conoscenza del pacchetto Microsoft – Word/Excel
• Buona conoscenza della lingua inglese scritta e parlata

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances, including:

• Meal vouchers
• Private medical insurance
• Personal and professional accident insurance
• Life insurance
• Long‑term care insurance
• Flexible working model: work from home up to 3 days per week
• Work‑from‑anywhere flexibility, allowing you to work temporarily from another residence when needed
• Competitive holiday allowance
• Employee Assistance Programme (EAP) for mental health and wellbeing support
• Learning & development opportunities, including technical and professional training
• Career development within an international organisation
• Inclusive and supportive working culture

To learn more about benefits of working with us, click  Rewarding our people - QBE European Operations

Awards & Recognition 

We value our employee’s experience with us and are proud to have been recognised for the following awards: 

Insurance Connect Awards 2025

Winner: Best Product, Cyber - QBE Italy

Winner: Best Risk Management service – Risk Solutions - QBE Italy

Winner: Best company to work for – QBE Italy

 
Italy Insurance Communication Grand Prix 2025

Special Jury Mention in the Company Literature category for QBE Resilience Series

Insurance Connect Awards 2024

Winner: Best Product, Clinical Trials - QBE Italy

Winner: Best Product, Employers' Liability - QBE Italy

Insurance Connect Awards 2023

Winner: Best Insurance Product for SMEs - QBE Italy

Winner: Best HR Management - QBE Italy

Winner: Best Claims Management Initiative for Customer - QBE Italy

Insurance Connect Awards 2022

Winner: Best Place to Work - QBE Italy

Winner: Best Claims Proposition - QBE Italy

Winner: Best Corporate Responsibility - QBE Italy

You can view all our awards here  

Apply now and let’s make it happen! 

If you’re looking for a career that combines your expertise and your empathy, click Apply today.  

Your career. At the heart of it.    

Skills:

Analytical Thinking, Business Management, Collaboration Tools, Communication, Critical Thinking, Decision Making, Financial Advising, Financial Products, Intentional collaboration, Managing performance, Portfolio Management, Problem Solving, Regulatory Compliance, Risk Management, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.