Chief of Staff, Product Platform Engineering

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

We are seeking a highly strategic, operationally rigorous, and execution-focused Chief of Staff to support the VP of Platform Engineering overseeing a global organization of approximately 2,500 engineers. This role serves as a force multiplier for the VP, driving organizational alignment, operational excellence, strategic execution, leadership communications, and cross-functional coordination across a large-scale platform engineering ecosystem. The Chief of Staff operates as a trusted advisor and integrator, helping translate executive priorities into measurable execution outcomes across engineering, product, infrastructure, security, operations, and enterprise leadership teams. A critical component of this role is establishing strong organizational communication rhythms and governance mechanisms that create transparency, accountability, alignment, and execution consistency across a large and distributed engineering organization. The ideal candidate combines technology acumen with exceptional business operations, executive communications, organizational leadership, and transformation management capabilities.

Job Description

This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Responsibilities:

Executive Partnership & Strategic Support: 

• Serve as a strategic advisor and operational partner to the VP of Platform Engineering. 

• Help define and operationalize the organization’s strategic priorities, transformation initiatives, and operating model evolution. 

• Prepare executive briefings, strategic presentations, business reviews, leadership updates, and board-level materials. 

• Drive follow-through and accountability for executive decisions and organizational commitments. 

• Anticipate organizational risks, dependencies, and execution gaps. 

Leadership Communications & Organizational Alignment: 

• Develop and manage the communication operating model for a 3,000-person engineering organization. 
• Drive consistent executive messaging, organizational updates, strategic communications, and leadership narratives across all levels of the organization. 
• Create scalable communication mechanisms that improve transparency, reduce ambiguity, and reinforce priorities. 
• Draft and coordinate: executive communications,  announcements, organizational updates, strategy rollouts, town hall content, and operational summaries. 
• Ensure alignment between engineering leadership, product organizations, operations teams, and enterprise stakeholders. 
• Establish communication standards and escalation pathways across platform domains and leadership teams. 
• Improve organizational awareness of priorities, risks, dependencies, delivery health, and operational performance. 

Meeting Governance & Operating Cadence 

• Own and continuously improve the weekly operating cadence for the Platform Engineering leadership organization. 
• Design and manage governance structures that ensure meetings drive decisions, accountability, execution tracking, and cross-functional alignment. 
• Lead coordination and governance for: weekly leadership staff meetings, platform operations reviews, engineering execution reviews, incident and escalation reviews, quarterly business reviews, roadmap alignment sessions, portfolio governance forums, and strategic planning meetings. 
• Standardize meeting structures, agendas, metrics, decision logs, action tracking, and follow-up processes. 
• Ensure leadership meetings focus on strategic priorities, delivery risks, operational health, and organizational blockers rather than status reporting. 
• Drive preparation discipline across leadership teams, including pre-read governance and executive briefing quality. 
• Track action items, decisions, escalations, and dependencies to closure across leadership forums. 
• Establish measurable governance processes that improve organizational responsiveness and execution consistency. 

Transformation & Execution Management 

• Drive large-scale strategic initiatives across platform modernization, cloud transformation, reliability engineering, AI enablement, automation, and operational efficiency. 
• Partner with engineering and product leaders to track execution against strategic roadmaps and business outcomes. 
• Identify organizational bottlenecks and drive remediation plans. 
• Facilitate cross-functional decision-making across technology and business stakeholders. 

Organizational Effectiveness 

• Help mature organizational structures, role clarity, decision rights, and operating models. 
• Support leadership succession planning and talent strategy initiatives. 
• Drive continuous improvement initiatives across planning, governance, intake, communications, and execution processes. 
• Foster a culture of accountability, transparency, operational discipline, and engineering excellence. 

Success Measures 

• Leadership alignment and organizational communication effectiveness 
• Quality and effectiveness of executive communications 
• Operational cadence maturity and meeting effectiveness 
• Reduction in organizational friction and decision latency 
• Execution against strategic organizational priorities 
• Improved engineering governance and delivery visibility 
• Transformation initiative outcomes and milestone achievement 
• Organizational health and operational maturity improvements 

Key Competencies 

• Executive Presence 
• Strategic Communications 
• Operational Governance 
• Meeting Facilitation & Executive Cadence Management 
• Strategic Thinking 
• Organizational Leadership 
• Technology Acumen 
• Program & Portfolio Management 
• Cross-Functional Influence 
• Change Leadership 
• Analytical Decision-Making 
• Systems Thinking 
• High Judgment Under Ambiguity 

Reporting Structure 

• This role reports directly to the VP of Platform Engineering and operates as a key member of the Platform Engineering leadership team. The position works closely with senior engineering executives, platform leaders, enterprise stakeholders, and business partners across the organization. 

Employees at all levels are expected to:

• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Systems Thinking; Executive Presence; Technical Acumen; Meeting Facilitation; Product Portfolio Management; Cross-Functional Teamwork

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

15 Years +