Hospitality Coordinator 12-Month Fixed Term Contract

The Hospitality Coordinator plays a key role in delivering seamless ticketing and guest experiences across a high-profile sponsorship portfolio, including events such as Premier League, Formula One and Wimbledon. This position is responsible for working across Hospitality operations and ticketing fulfilment. The role provides essential administrative support, including issuing invitations, managing ticket dispatch, handling mailbox enquiries, and coordinating stakeholder communications. Working across an extensive portfolio, the coordinator will support both pre-event planning and some on-site hosting, with occasional evening and weekend work required to ensure exceptional delivery at live events.

To be successful as a Hospitality Coordinator, you should have the following experience:

• Experience managing ticketing processes, including inventory tracking, allocation, and distribution across multiple hospitality events
• Confidence to support communication, coordination, and execution of hospitality events
• Proficiency in Microsoft Excel/PPT for data management, reporting, and tracking ticket allocations
• Good organisational and planning skill set for effective time management
• Familiarity with event and ticketing systems, as well as expense and payment tools

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills

This role is a 12-month fixed term contract and is located in our London office.

Purpose of the role

To support the team in the planning, coordination and delivery of a range of event & hospitality initiatives, working closely with internal stakeholders and external vendors to help bring engaging and impactful experiences to life.

Accountabilities

• Development, planning and strategic oversight of events of any format, client appreciation events, external partnership events, internal engagement events client entertaining through hospitality & ticket only and other marketing initiatives.
• End to end management all aspects of event logistics, including format proposal, all venue and vendor selection and management, production management, content development, delegate, host and speaker management and on site co-ordination of these, as needed.
• Management of the hospitality programme, through Barclays-owned sponsorship assets, contracted memberships and adhoc brokering for clients and internal stakeholders, where applicable.
• Understanding of and adherence to all applicable internal controls throughout the planning process as well as identifying and mitigating potential areas of risk.
• Post event or hospitality assessments to analyse the success of each initiative and identify areas for improvement.
• Expert advisor and partner to stakeholders and hosts to ensure event delivery meets their aims and objectives, in certain cases.
• Build and maintenance of industry relationships with suppliers and industry experts to stay at the forefront of event & hospitality trends, technology advances, new openings and best practices, where applicable.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.