Associate - Product Analyst – Fulfillment & Archive Services

You’re a builder who turns complex operational needs into simple, scalable product experiences. You have found the right team.

As an Associate – Product Analyst within Fulfillment & Archive Services team, you help define and execute the product roadmap while aligning delivery to stakeholder priorities and control requirements. You manage area backlogs, shape requirements, and partner with engineering and agility leads to deliver features and resolve production issues. You champion end-to-end journeys—using research, analytics, and AI-enabled capabilities—to improve customer and associate outcomes.

Job Responsibilities:

• Contribute to the strategic development, ongoing refinement & execution of the Fulfillment & Archive Services Product roadmap
• Manage existing features and actively lead the research definition and development of new features to advance the product roadmap
• Drive the product towards a meaningful balance between user needs, business objectives and technical feasibility
• Facilitate and drive solutions across the organization; working with legal, risk, operations, design and technology teams to prioritize, deliver and align with senior management
• Build relationships with multiple diverse stakeholders across JPMorgan Chase
• Partner with senior product owners to progress the product roadmap; act as voice of the customer and drive product vision in forums where senior product owners are not present

Required qualifications, capabilities, and skills:

• Minimum 4 years product management experience, or equivalent – including defining user experience needs, writing user stories, creating product value propositions, developing features and benefits and developing roadmaps
• Strong knowledge of AI and LLM Experience in Document Processing 
• Experience & comfort working within non-linear design & development processes
• Experience in the design & development of service offerings that span multiple channels and form factors
• Strong knowledge of CCB Financial products
• Ability to synthesize large amounts of information to inform decisions and drive work forward
• Ability to thrive in a fast-paced, collaborative and cross-functional environment

• Excellent written and verbal communication skills: able to present facts, thoughts and ideas in a clear, concise and convincing manner to senior stakeholders

Preferred qualifications, capabilities, and skills:

• Graduate in any field is mandatory (Preferably science)
• Masters in Business administration or any field in Science is preferred
• Exposure to and experienced in technology and query platforms
• Analytical mindset with the ability to synthesize large amounts of data
• Exposed to software development mindset and methodologies (Scrum, Kanban, Agile, Waterfall, etc..)
• Experience working in agile/scrum teams preferred

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.