Process Improvement Manager

Description

This role helps improve how Heathrow works across day‑to‑day operations and long‑term changes. You will shape and deliver practical improvements that support reliable service, better quality and value for passengers and partners.

Working across teams, you will focus on how processes operate and where change can improve outcomes. The role brings together people, process, technology and infrastructure to create simple and effective ways of working that support the airport environment.

Responsibilities

• Shape and deliver process improvements that improve efficiency, service and value
• Identify process challenges and turn them into clear, practical improvements
• Work across teams to embed consistent and effective ways of working
• Use data and insight to measure progress and support decision‑making
• Manage a pipeline of improvement activity to deliver measurable results

Qualifications

• Experience delivering process or operational improvement activity
• Ability to work with a wide range of teams and stakeholders
• Ability to review data and draw clear, practical insights
• Experience using process mapping or similar tools
• Understanding of improvement methods such as Lean or similar approaches
• Experience supporting or managing team delivery and outcomes

Ideally, you will also have 

• Lean Six Sigma Green Belt or similar
• Experience in a complex operational environment
• Experience balancing cost, pace and service outcomes