Technology Resilience & Continuity Lead

Time Type: Full time

Worker Type: Employee

QBE European Operations (EO) is seeking a Technology Services Resilience & Continuity Lead to establish and drive a comprehensive resilience capability across Technology Services. The successful candidate will play a critical role in ensuring the organisation can effectively respond to and recover from operational disruptions, while meeting regulatory and business expectations.

As an integral part of Technology Services, the role will take ownership of resilience strategy, integrating disaster recovery, operational resilience, and business continuity alignment into a cohesive framework. This includes leading the evolution of resilience capabilities in line with the IT Service Continuity Management (ITSCM) strategy, ensuring appropriate coverage of an expanded range of disruptive scenarios across Technology Services.

Technology Resilience & Continuity Lead

• London

• Permanent, full time  (hybrid)

The opportunity  

We have an exciting new opportunity for Technology Services Resilience & Continuity Lead to join QBE European Operations (EO) team to establish and drive a comprehensive resilience capability across Technology Services.

About QBE  

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.    

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.   

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.  

Your new role  

Reporting to Service Delivery and Operations Manager, you will play a critical role in ensuring the organisation can effectively respond to and recover from operational disruptions, while meeting regulatory and business expectations.

Duties and Responsibilities

• Define and lead the EO Technology Services resilience and continuity strategy.

• Align disaster recovery and technology resilience capabilities with enterprise operational resilience objectives.

• Ensure resilience frameworks support business critical services and regulatory expectations.

• Embed and evolve the ITSCM strategy across EO, ensuring resilience capabilities address a broad and growing set of disruptive scenarios (e.g. cyber, ransomware, data corruption, infrastructure and third-party events), in line with group direction.

• Partner with business continuity functions to ensure alignment between technology recovery and business recovery requirements.

• Lead and coordinate Technology Services input into regulatory responses and submissions (e.g. DORA and equivalent frameworks).

• Prepare and present resilience updates, insights, and risk positions at executive and leadership level.

• Build strong relationships with senior stakeholders across Technology Services, Risk, Compliance, and Business teams.

• Act as the central point of coordination for resilience-related activity across EO Technology Services.

• Establish governance frameworks to ensure resilience standards are defined, implemented, and adhered to.

• Provide oversight and assurance of DR testing, resilience exercises, and recovery readiness across Technology Services.

• Ensure governance and assurance processes reflect the increased scope and complexity introduced by multi-scenario ITSCM requirements.

• Define and oversee resilience testing strategy, including disaster recovery and scenario-based exercises.

• Ensure testing coverage extends across all ITSCM-defined scenarios, moving beyond traditional data centre recovery to include cyber, data integrity, and third-party disruption scenarios.

• Identify and address gaps in resilience capability and recovery readiness.

• Lead oversight and engagement of resilience improvement initiatives, ensuring deliverables are aligned, tracked, and achieved.

Having the right to work in the UK is a requirement for this role.  QBE may consider sponsorship at its discretion. 

 
About you  

Essential:

• Significant experience in technology resilience, disaster recovery, ITSCM, or operational resilience.

• Strong understanding of resilience strategy, governance, testing, and recovery planning.

• Experience aligning technology recovery capabilities to business continuity and operational resilience requirements.

• Knowledge of RTO/RPO, critical service dependency mapping, and scenario-based resilience planning.

• Proven ability to manage senior stakeholders and present resilience risks and insights at leadership level.

• Experience supporting regulatory, audit, and assurance requirements.

• Strong communication, coordination, and continuous improvement skills. 

Desirable:

• Experience in financial services, insurance, or another highly regulated environment.

• Familiarity with DORA and other operational resilience regulations.

• Experience with cyber recovery, ransomware scenarios, data integrity events, and third-party disruption.

• Exposure to crisis management, major incident management, and enterprise business continuity.

• Relevant certification in resilience, continuity, risk, or IT service management. (eg. ITIL or ISO standards)

Benefits 

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit you!     

• 30 days holiday a year with the option to buy up to 2 additional days.    

• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.    

• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.    

• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.     

• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.    

• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.    

• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.    

• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.    

To learn more about benefits of working with us, click  Rewarding our people - QBE European Operations 

Awards & Recognition  

We value our employee’s experience with us and are proud to have been recognised for the following awards:  

• Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year 

• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee  

To learn more about our achievements, click here 

How to Apply   

If you’re looking for a career that combines your expertise and your empathy, click Apply today.   

Your career. At the heart of it.   

Skills:

Business Continuity, Communication, Critical Thinking, Decision Making, Disaster Recovery Planning, Disaster Recovery Strategies, Global IT Infrastructure, Information Technology (IT) Support, Intentional collaboration, Managing performance, Negotiation, Process Improvements, Regulatory Compliance, Risk Management, Sound Judgment

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.