Director of Global Identity Platform & Product Strategy

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Comcast isn’t your father’s cable company. We are a Fortune 100 technology enterprise -- a dynamic collective of skilled, passionate people learning and employing leading-edge technologies. We deliver the best in TV, Internet, voice, mobile, and home management solutions. Our Comcast Identity Management team is focused on delivering world-class customer experiences in the authentication, identity management, customer data, and cybersecurity spaces. We use the latest tools and technologies to enable hundreds of millions of daily transactions. And we do it through an inclusive culture -- one that prizes diversity as integral to our growth. Our teams are at their best when they mirror the wide spectrum of backgrounds and experiences of our customers. Our Comcast Identity Management team is looking for an enthusiastic, passionate, strategic, hard-working individuals who thrive in a collaborative, kinetic environment. If you have experience building scalable, secure, cloud-based applications with a consumer product vision and mindset, and are excited about impacting millions of users, while learning new skills and furthering your career, then look no further – we are a team for you! How do YOU fit into the Future of Awesome?

Job Description

Job Summary 

The Director of Identity Platform leads the product vision, strategy, and roadmap for a global identity platform that supports authentication, authorization, privacy, consent, and customer identity lifecycle across multiple regions and business lines. This role drives a customer‑first identity experience, ensuring secure, seamless, and scalable authentication and account management. The Director brings deep technical understanding of modern identity standards, strong product leadership, and expertise in privacy and regulatory requirements to unify identity platforms, accelerate adoption, and deliver compliant, friction‑right experiences. 

This leader will build and mature a product organization, partner closely with cross‑functional stakeholders, and guide the platform through global expansion, data‑driven optimization, and high‑scale integrations. This is an onsite role based in Philadelphia due to the stakeholder and team concentration. 

Core Responsibilities 

• Define and own the long‑term product strategy, vision, and multi‑region roadmap for the identity platform. 
• Champion a customer‑first approach to identity experiences, informed by competitive analysis, user research, and industry best practices. 
• Lead prioritization across authentication, authorization, privacy, consent, fraud/risk, account recovery, and identity lifecycle areas. 
• Partner with technical leaders to guide architectural direction, ensuring platform scalability, resilience, and standards alignment. 
• Ensure all identity flows meet global privacy, compliance, and regulatory requirements. 
• Build, mentor, and scale a product team, including managers and senior product leaders. 
• Drive alignment across markets, regions, and business units to support unified identity experiences and consistent platform adoption. 
• Oversee product schedules, release planning, and rollout coordination with partner teams. 
• Lead data‑informed decision‑making using funnel analytics, telemetry, experimentation, and performance insights. 
• Represent identity platform needs in governance, privacy reviews, and cross‑functional strategic planning. 
• Partner with GTM/operations teams on launch readiness, communication, integration guidelines, and post‑launch optimization. 

Success Indicators for the Role: 

• Improvements in signup/login success rates and reduced abandonment. 
• Lower account‑takeover rates and improved risk‑based decision accuracy. 
• High service availability and adherence to performance SLOs. 
• Timely DSAR handling, accurate consent capture, and strong audit outcomes. 
• Growth in integrated apps and successful migrations to standardized journeys. 
• Reduced support volume and improved cost per identity transaction. 

Required Skills: 

• 10+ years product management experience with identity, security, or platform products. 
• 5+ years leading product organizations or managing product managers. 
• Strong expertise in OIDC, OAuth2, WebAuthn/FIDO2, JWT, RBAC/ABAC, policy‑as‑code. 
• Experience with GDPR, CPRA, and global regulatory environments. 
• Demonstrates strong product and UX leadership, with hands‑on experience in funnel instrumentation, A/B testing, and conversion optimization. 
• Brings practical privacy and compliance expertise across U.S. and EU regulatory environments, including audit governance and engagement with regulatory bodies. 
• Possesses cloud‑native platform experience, including Kubernetes, service mesh technologies, observability practices, KMS/HSM, and reliability engineering. 
• Leadership in multi‑region or multi‑tenant platforms/architecture. 
• Ability to collaborate with architecture, security, and data teams. 
• Strong technical literacy and ability to partner with architects. 
• Expertise in authentication, authorization, privacy, and identity lifecycle. 
• Deep understanding of identity UX and friction‑right strategies. 
• Executive‑level stakeholder communication. 
• Experience driving large‑scale migrations and platform consolidation. 

Identity‑Focused Features & Capabilities (Best Practices) 

This leader will build a high‑performing PM organization, align business priorities to identity outcomes, and deliver secure, low‑friction experiences at global scale that is grounded in the below modern identity best practices: 

1. Authentication (AuthN) 

• Expand phishing‑resistant and passwordless authentication using passkeys (WebAuthn/FIDO2), adaptive MFA, and device‑bound credentials. 
• Improve continuity and security with short‑lived tokens, cross‑device session handoff, and bot defense at the authentication edge. 

2. Authorization & Policy 

• Implement fine‑grained scopes, audiences, and centralized policy‑as‑code for consistent, compliant access control. 
• Support consent‑aware access, temporary role elevation, and RBAC/ABAC models. 

3. Account Recovery & Resilience 

• Deliver phishing‑resistant, multi‑path account recovery. 
• Strengthen defense with progressive lockouts, cooldowns, and transparent user guidance. 

4. Identity Proofing & Integrity 

• Apply tiered verification based on risk and regulatory context. 
• Maintain accurate identity graphs with deduplication and account linking. 

5. Privacy, Consent & Data Controls 

• Ensure data minimization, retention schedules, and unified preference centers. 
• Automate DSAR workflows with compliant audit‑ready processes. 

6. Fraud, Risk & Abuse Prevention 

• Use behavioral analytics, device signals, and reputation data to detect ATO. 
• Reduce abuse through bot mitigation and credential‑stuffing defenses. 

7. UX Excellence 

• Balance friction using risk signals while supporting accessibility and localization. 
• Optimize funnels with telemetry, A/B testing, and clear consent surfaces. 

8. Developer Platform & Integrations 

• Provide consistent API contracts, SDKs, and sandbox environments. 
• Support migrations with versioning, compatibility, and golden‑path journeys. 

9. Global, Multi‑Region Operations 

• Maintain active‑active deployments and data‑residency compliance. 
• Track global SLOs/SLIs with observability dashboards. 

10. Compliance & Governance 

• Embed privacy‑by‑design with DPIAs/PIAs and transfer safeguards. 
• Maintain rules catalogs for eligibility, consent, age‑gating, and rate limits. 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Identity Lifecycle Management; Data Oriented; Technology; People Leadership; Product Strategies

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +