At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Senior Director, Product Mgt. This role is located in New York City, NY.
The Senior Director, Large Deal Transitions & Implementation leads complex, high-value client onboarding, transition, and implementation programs across multiple products, regions, and stakeholder groups. This role is accountable for ensuring that large strategic deals move from contract execution through operational readiness, go-live, and stabilization with strong governance, disciplined execution, client confidence, and measurable business outcomes. The Senior Director serves as the senior implementation lead for major client mandates, partnering closely with Sales, Relationship Management, Product, Operations, Technology, Legal, Risk, Compliance, Finance, and client executive teams. The role requires deep experience managing large-scale transitions, executive-level communication, issue resolution, risk management, and cross-functional delivery.
Key Responsibilities
- Lead end-to-end transition and implementation programs for large, complex client deals, including planning, mobilization, execution, go-live, and post-implementation stabilization.
- Establish the overall program structure, governance model, implementation roadmap, delivery milestones, dependency tracking, and escalation framework.
- Partner with sales and relationship teams during late-stage deal activity to assess implementation complexity, transition risk, resource requirements, timelines, and operating model implications.
- Serve as the senior point of accountability for client-facing transition delivery, ensuring transparency, timely communication, and strong stakeholder alignment.
- Coordinate across Operations, Technology, Product, Data, Legal, Compliance, Risk, Finance, and third-party providers to ensure all transition workstreams are aligned and progressing.
- Identify implementation risks, dependencies, resource gaps, and decision points early; drive mitigation plans and executive escalations as needed.
- Oversee detailed transition planning, including data migration, operating model design, process documentation, technology readiness, control frameworks, service model setup, reporting, and client testing.
- Ensure implementation programs are delivered in accordance with contractual commitments, commercial objectives, regulatory expectations, internal controls, and client success measures.
- Lead executive steering committees, governance forums, readiness reviews, and post-go-live status meetings.
- Drive disciplined program management practices, including status reporting, milestone management, RAID logs, financial tracking, change control, and benefits realization.
- Build trusted relationships with senior client stakeholders and internal executives, acting as a credible advisor during high-pressure transition periods.
- Support continuous improvement of implementation methodology, playbooks, tools, templates, and transition governance standards.
- Develop, mentor, and lead transition managers, implementation leads, program managers, and cross-functional delivery teams.
- Capture lessons learned from major implementations and embedded improvements into future deal transition models.
Required Qualifications
- 15+ years of experience in implementation, transition management, program management, operations, client onboarding, or large-scale transformation.
- Bachelor’s degree required; advanced degree or relevant professional certification preferred.
- Significant experience leading complex, multi-workstream implementation programs for large institutional clients or enterprise-scale deals.
- Proven ability to manage executive stakeholders, senior client relationships, and cross-functional delivery teams.
- Strong understanding of operating model design, data migration, technology integration, risk management, controls, and service readiness.
- Experience managing large implementation budgets, timelines, dependencies, and resource plans.
- Demonstrated success delivering under tight deadlines, complex requirements, and high client visibility.
- Strong commercial awareness and ability to connect implementation decisions to deal economics, client outcomes, and long-term service performance.
- Excellent communication, executive presentation, negotiation, and escalation management skills.
- Strong leadership capability, including the ability to influence without direct authority across global teams.
Preferred Qualifications
- Implementation and Transition experience across client implementations for conversions
- Experience in financial services, asset servicing, investment operations, banking, fintech, consulting, or another highly regulated environment for
- Experience with large deal transitions involving custody, fund services, middle office, data, accounting, reporting, transfer agency, or related operational platforms.
- PMP, Agile, Lean Six Sigma, or similar program management certification.
- Experience working across global delivery centers and matrixed organizations.
- Strong understanding of regulatory, operational risk, data governance, and client service frameworks.
Success Measures
- Successful delivery of large client transitions on time, within agreed scope, and with controlled risk.
- High client satisfaction throughout transition, go-live, and stabilization.
- Clear governance, transparent reporting, and timely escalation of critical issues.
- Reduction in implementation delays, post-go-live defects, and operational handoff gaps.
- Strong partnership across sales, product, operations, technology, and client teams.
- Repeatable transition playbooks and improved implementation standards for future large deals.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
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