Sourcing as a channel, not a feature.
hackajob is partnering with Cox Automotive to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
Service Desk Analyst ?? Hybrid – Leeds Head Office Are you passionate about technology and delivering exceptional customer service? Looking to kick-start or grow your career in IT? Join our dynamic Technology team and become a key part of delivering outstanding support across the business. We’re looking for a Service Desk Analyst who thrives in a fast-paced environment, enjoys solving problems, and takes pride in helping others. What You’ll Be Doing As a Service Desk Analyst, you’ll be the first point of contact for IT support, ensuring a smooth and professional experience for all users. Provide friendly, professional support for IT incidents and service requests Diagnose and resolve issues at first point of contact wherever possible Escalate more complex problems to specialist teams Take ownership of tickets through to resolution Keep users informed with clear and timely communication Log and manage all incidents using ServiceNow Contribute to improving knowledge bases and first-time fix rates What We’re Looking For We’re seeking someone with a customer-first mindset, strong communication skills, and a proactive attitude to learning. Key Skills & Experience Strong customer service and communication skills Logical and structured approach to problem solving Ability to prioritise workload and manage competing demands Basic understanding of IT systems and troubleshooting Familiarity with Microsoft Office (Word, Excel, Outlook, PowerPoint) Awareness of networking (WAN/LAN) is beneficial Knowledge of ITIL or IT best practices (desirable, not essential) What You’ll Bring A proactive, positive attitude and eagerness to learn Strong attention to detail and organisation skills Ability to work collaboratively as part of a team Adaptability in a changing environment A genuine passion for delivering excellent service Why Join Us? Gr Salary: Competitive Salary & Benefits
hackajob is partnering with Cox Automotive to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.