Risk & Control Manager

As a Risk and Control Manager, you’ll support the delivery of robust and effective risk management practices while ensuring compliance with risk and control frameworks. You’ll work closely with the Customer & Digital Team, Chief Operating Office (CCO), and second- and third-line risk teams, acting as a key point of coordination across stakeholders.

In this role, you’ll help monitor and assess risk appetite, support discussions on risk acceptance, and ensure controls are properly designed and operating effectively. You’ll identify and help resolve control gaps, support improvements to the control environment, and assist with ongoing monitoring to ensure the business remains audit ready. You’ll also contribute to building a robust risk management culture, support risk assessments for new activities, and use tools such as KRIs and dashboards to track risk.

You’ll stay informed on emerging risks and market trends, sharing insights and lessons learned to support continuous improvement. You’ll help ensure compliance with relevant laws and regulations and support the preparation of governance reports and materials. In addition, you’ll assist in identifying opportunities to improve data-led monitoring and automation of controls, while supporting RCSA, issue management, and risk event processes in line with the Operational Risk framework.

To be successful as a Risk and Control Manager, you should have experience with:

• Good understanding of Retail Banking customer journeys and associated risks and controls

• Some experience or interest in data analytics and using data to support risk management activities

• Ability to balance risk considerations with business needs and support conversations on risk acceptance

• Experience supporting risk assessments and deep dives

• Awareness of market trends and the wider risk environment

• Confidence working with stakeholders and building relationships across teams

• Ability to support the delivery of risk strategy within the Customer & Digital function

• Interest in continuous improvement of controls and risk processes

• Experience supporting change or transformation activities in a risk environment

Some other highly valued skills may include:

• Self-motivated and able to work independently as well as part of a team

• Good communication skills and ability to explain risk concepts clearly

• Ability to apply risk and control knowledge in a practical, business-focused way within Customer & Digital

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in London.

Purpose of the role

To assess the integrity and effectiveness of the banks internal control framework to support the mitigation of risk and protection of the banks operational, financial, and reputational risk.  

Accountabilities

• Knowledge of business areas, products, processes and platforms to be able to assess risk
• Collaboration with various stakeholders across the bank and business units to improve overall control effectiveness through detailed documentation of control assessments, procedures, and findings.
• Identification and investigation of potential weaknesses and issues within internal controls to promote continuous improvement and risk mitigation aligned to the bank’s control framework, prioritised by its severity to disrupt bank operations.
• Development of reports to communicate key findings from risk assessment including control weaknesses and recommendations to control owners, senior management, and other stakeholders.
• Execution of reviews to determine the effectiveness of the bank's internal controls framework aligned to established and evolving policies, regulation, and best practice.
• Implementation of adherence to the Barclays Controls Framework and set appropriate methodology of assessing controls against the Controls Framework.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.