Contact Center Cloud Solutions Architect

Role: Contact Center Cloud Solution Architect

Location: London

Salary: Competitive salary and package dependent on experience

Career Level: Associate Manager, L8

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

The following skills and experience are essential for this role:

• Hands-On Experience: Possess hands-on experience with Amazon Connect or Genesys Cloud and AWS services.
• Architecture and Solutions Design: Demonstrate the ability to support in designing high-level architecture and solutions based on Cloud Contact Centres.
• Demonstrate ability to support meetings to come up with technology solutions that improve customer experience.
• Market Knowledge: Have a good understanding of adjunct Cloud Contact Centre services available in the market and how those services integrate to form a Cloud Contact Centre solution.
• Agile Collaboration: Demonstrate ability to work in an agile manner with developers and DevOps engineers to convert high-level architecture into low-level design and code.
• Cross-Platform Expertise: Demonstrate domain expertise when collaborating on cross-platform projects with teams responsible for Network, Desktop, and Cloud.

Set yourself apart:

• AWS Certifications: AWS certifications are highly desirable.
• Development Experience: Any development experience would be advantageous.
• Genesys Cloud Experience or GCP CCAIP: Any experience with Genesys Cloud or GCP CCAIP will also be advantageous.

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.