Executive Director, Area Product Owner Authentication Credentials

Join a team that protects millions of customers with a seamless experience. 

As the Area Product Owner for Credentials in the Trust and Security Portfolio, you lead the strategy and delivery of device‑based, knowledge‑based, and FIDO credentials that make authentication simple, consistent, and secure across channels. You partner with engineering and design to shape reusable services and signals that reduce onboarding friction for product teams and improve customer experiences. You collaborate with vendors and internal partners to manage roadmaps, contracts, and performance, ensuring solutions scale reliably and responsibly. You champion customer trust, setting clear outcomes and using data to guide continuous improvement.

Job Responsibilities 

• Manage the Credentials team, and 3 scrum teams responsible for maintenance and expansion of existing identification credentials and design and delivery of new tools.  
• Develop a plan to deliver new and enhanced credentials to meet the strong credential needs of the Trust Framework.  
• Work with Risk Strategy to enhance credentials to improve outcomes 
• Manage vendor relationships including Contract terms and pricing.  
• Consult with Experience Area Products and the design team on customer delivery methods to improve outcomes.  
• Oversee teams’ execution of agile framework including prioritization of APG initiatives, inbound requests, backlog health, testing, readiness, and production validation.  

Required qualifications, capabilities and skills:

• Experience with Product feature development and delivery in Cloud environments. 
• Understanding of NIST and FIDO Standards as they impact credential structure, delivery and customer behavior. 
• Exhibited ability to work across the Portfolio to develop and execute complex strategies, ability to think strategically, innovate and communicate complex ideas clearly 
• Performed a similar role within a financial institution or payment services provider, or a vendor operating in the customer identity and authentication space. 
• 8+ years’ experience of designing and developing authentication, fraud, and security controls for Digital and non-digital channels 
• A high degree of technological awareness (e.g., of developments in mobile banking apps, and potential attack vectors), proven ability to manage multiple initiatives simultaneously, ability to proactively identify issues 
• Experience with agile product development and software delivery lifecycle 
• Experience influencing resources that are geographically distributed and culturally diverse 
• Proven ability to resolve conflict, make complex decisions based on experience, analysis, and judgment, ability to manage tight delivery timelines and calmness under pressure 
• Experience with microservices, API’s, cloud technologies and UI’s 
• Bachelor's degree in engineering, Computer Science, Information Technology, Finance, Business, or related field of study  

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.