Network Engineer

The company

Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Our talented people bring their own unique skills and experience to empower our members and customers with the technology they need to succeed. Take your next career step with us and you can make a real difference to the education and research sector.

About the role:

Janet Network Operations are responsible for the operation and the delivery of the entire Janet network, ensuring its effective management and stable operation. Network Operations provides round-the-clock support for this network, having the responsibility for the delivery, availability, integrity of all network services supplied via it.

Engineer duties and responsibilities span across both network operations and network delivery, which means that all engineers are expected to work in a NOC environment as well as out in the field (e.g. at network Points of Presence and occasionally at customer premises).

You will be based at the London office every working day during the first 6 months during your probationary period.

Responsibilities will include:

·       Providing fault diagnosis and timely resolution of day-to-day network faults and incidents upon escalation from the Jisc Service Desk (JSD), fellow engineers or other colleagues.

·       Managing installations of new customer connections from start to finish, including configuration, installation, patching, handover and operations activities.

·       Produce, develop and maintain operational procedures, work instructions and other appropriate documentation.

·       Assist with the training and career development of other operational staff within the directorate.

·       To be available for 24‐hour x 7-day standby duties on a rota system in addition to occasional work outside of normal office hours, bank holidays and company holidays, in support of the Janet network and client services. 

·       Attend remote network locations and data centres to perform patching, installations, and troubleshooting.

Key Skills and Experience:

·       Demonstrable experience of working in a network engineering environment in a network engineer role

·       Sound understanding of IPv4 and IPv6 protocols, and functions, including DNS.

·       Expertise of LAN/WAN protocols and technologies in a Juniper, Cisco or other mainstream network-vendor environment - with experience of implementing, managing and supporting dynamic routing protocols such as BGP and OSPF.

·       Experience of IP-based networks in a large environment.

·       A clear understanding of network architecture with experience working at Layers 1, 2, and 3, in both troubleshooting and installation. Knowledge of DWDM technologies is desirable.