We are currently recruiting for an IT Support Engineer
Here's what you'll be doing:
- Serve as an escalation point from for the Service Desk
- Provide guidance and mentorship to the Service Desk team
- Have the ability and willingness to help us reach the next level
- Have the desire to automate manual processes
- You will be hands on in supporting our user base across our Northampton office as well as remote support for our Boston (US) and London offices as well as our Polish remote colleagues.
- Build self service solutions to help drive empowerment across the business.
- Own and run small to medium scale projects, managing stakeholders’ expectations
- Own problem records and collaborate with other teams in business to resolve problems as they arise
- Develop documentation for recurring issues and feed back to Service Desk
We're looking for someone who is:
- Experienced in the administration of Google Workspace
- Experienced in the administration and maintenance of Microsoft Intune
- Experienced deploying, supporting, and managing Apple MacBooks using Jamf MDM
- Experienced deploying, supporting and managing Dell laptops running Windows 10.
- Experienced of using service management and project management Tools (Fresh Service, Jira, etc).
A few more details about the role:
- Hands on experience with identity management platforms (Jumpcloud, Okta, etc).
- Experience supporting a complex AV environment.
- Proven experience of developing automation across business processes.
- Experience scripting Ruby\Python\PowerShell\GO.
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