Sourcing and Category Lead for BPO and Debt Services

Embark on a transformative journey as a Sourcing and Category Lead for BPO and Debt Services. At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. In this role, you will have an exciting opportunity to join a forward, thinking Procurement team, working closely with senior stakeholders and strategic vendors. You will be fully responsible and accountable for building and delivering the global category strategy for BPO and Debt Services across Barclays. In addition, this role will support several other categories as the US representative for the team, providing exposure to a broad range of Barclays stakeholders, suppliers, and markets. These may include HR, professional services, technology services, insurance, and more offering a uniquely diverse and impactful procurement experience.

To be successful as a Sourcing and Category Lead for BPO and Debt Services, you should have:

• Validated ability to develop and execute category strategies that deliver commercial value and long term supplier performance

• Experience with multi-layered commercial negotiations, contract structuring, and value based outcomes

• The ability to identify, assess, and mitigate supply, financial, regulatory, and operational risks

• Relevant professional accreditation, such as ISM, CIPS, or IACCM, demonstrating commitment to best practice procurement standards

• Excellent data analytics and stakeholder guidance skills, enabling evidence, based strategy making and effective collaboration across senior internal and external stakeholders

Other highly valued skills include:

• Financial Services industry experience

• BPO and/or Debt Services experience

• Experience building and operating agentic AI solutions

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

This role is located in our Whippany, NJ office

Minimum Salary: $150,000
Maximum Salary: $205,000

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.

This position is eligible for an incentive award.

Purpose of the role

To optimise and address Barclays 3rd party spend requirements, including the definition, development and implementation of approaches for relevant spend categories and requirements with close collaboration with the business and execution of strategic sourcing and buying channel development/optimisation.

Accountabilities

• Profile spend in category area and develop understanding of business strategy, business requirements, cost levers and opportunities. Collaboration with internal stakeholders to identify sourcing needs, develop requests for proposal and ensure sourcing activities align to the banks needs and priorities.
• Planning and execution of sourcing events including RFP/ RFXs, negotiations to best meet the business requirements for value, speed, compliance, risk.
• Monitoring and guiding of controls and compliance requirements to be met through the category and sourcing cycle from request to contract, including regulatory engagement, controls, audits, data quality etc….
• Development, implementation and operation of policies and procedures for sourcing activities aligned to the policies, standards, relevant compliance and regulation.
• Identification and delivery of change opportunities to improve effectiveness, control and efficiency of sourcing processes including buying channel optimisation for relevant categories of spend (catalogues, demand challenge etc.).
• Identification of industry trends and development related to sourcing and category management by attending conferences, participating in training, and conducting market research on techniques and tools.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.