Business Analyst

BUSINESS ANALYST
Highly organized, detail orientated, and problem-solving professional with a Bachelor of Science degree. Extensive experience in the fintech and mortgage industries. Knowledge of Fannie Mae and Freddie Mac systems, EarlyResolution, and loan origination systems. Supports project management, software development, process improvement, product management, and QA testing. Responds to on-the-job challenges with confidence, determination, and focus. A valued team participant, skilled at uniting project teams, and is diplomatic in gaining consensus in deadline-driven situations. In-depth understanding of organizational data flow and its use in management decision-making. Fosters relationships between organizations and internal/external customers. Superior communication, analytical and organization skills. Core Strengths:

Product Management System Implementation Software as a Service Business Analysis
Data Analysis Process Improvement Product Owner Scrum
Agile Methodologies Waterfall Methodology Performance Improvement Communicating & Presenting
Order Fulfillment Requirements Analysis Reporting, KPIs, QA, SLA Project Management
Root Cause Analysis User Story Development Software Development Production Support


Technical Knowledge: SQL, XML, Postman API, Azure DevOps, JIRA, Confluence, ServiceNow, Salesforce, Cloud-Based Services, SharePoint, Five9, Visio, Excel (formulas, data sorts, formatting), Google Sheets (formulas, data sorts, formatting), Word, PowerPoint, Access, Outlook, Adobe Acrobat, Tableau, Fiserv Servicing, Encompass, LOS systems, EarlyResolution, MSP Mortgage Servicing, Fannie Mae Systems, Freddie Mac Systems, Bloomberg Terminal
PROFESSIONAL EXPERIENCE
Business Analyst, DXC Luxoft - Houston, TX (Remote) 08/21 - Present
Collaborated with clients to analyze business needs and develop EarlyResolution. Responsible for handling requirements gathering, acceptance criteria, and release notes for fixes and enhancements. Managed and assisted with unit, functional, user acceptance, and regression testing. Assisted our team and clients with key production support issues by assessing incidents, recommending fixes and workarounds, and conducting root cause analyses.
Key Achievements:
* Developed and implemented EarlyResolution integrations with Fannie Mae and Freddie Mac software.
* Worked directly with business managers to develop enhancements for EarlyResolution case workflow function.
* Acted as subject-matter expert for EarlyResolution's case workflow and case import functions.
* Successfully managed and assisted development on client loss mitigation portfolio acquisition project.
Business Analyst, BSI Financial Services - Irving, TX 12/20 - 08/21
Managed projects and their expectations including scheduling, coordinating communications, and participation of key personnel to gather necessary requirements for project design, development, and implementation. Supported main system application users in the preparation of system specifications, analysis, and documentation for business processes related to bank financial systems. Assisted with user acceptance testing and conversion of new and existing application release updates. Became a subject matter expert for implementation process flows and helped to develop supporting documentation for business solutions.
Key Achievements:
* Managed and assisted with development and implementation of Encompass.
* Oversaw user acceptance testing for Encompass and BSI Financial's borrower portal.
* Provided support and managed enhancements for Encompass, BSI Financial's borrower portal, and Five9.
* Oversaw the implementation, improvement, and management of new and existing Five9 campaigns.
Loan Operations Analyst, Fannie Mae - Plano, TX 06/18 - 12/20
Responsible for management and end-user support and delivery of Loan Operation solutions for process, procedures, and reporting. Analyze high volume of mortgage documents, workflows, data, and reports on acquisitions, investor reporting, and exceptions management. Consistently communicate with Fannie Mae servicers to analyze and resolve remittance differences and payment deferral issues. Key Achievements:
* Worked directly with business manager to identify bottlenecks and select suitable technology improvements.
* Implemented process improvements and partnership calls with servicers to discuss issues, trends, and strategies.
* Deployed automation of production reports, resulting in improved forecasting of hours needed for high priority processes.
* Served as a training and development coordinator - created, reviewed, and updated training materials and job aids.
* Mentored and developed analysts and new hires across the operations department.
Secondary Market Analyst, Gateway Mortgage Group LLC - Dallas, TX 01/17 - 06/18
Managed the bidding and buying process from correspondent clients. Utilized live market pricing to appropriately price and bid on loan packages. Oversaw delivery of cash commitments and mortgage-backed securities to Fannie Mae. Created and deployed appropriate workflows, interactions, and user flows. Evaluated and enacted new corrections and improvements with Development and QA teams. Performed extensive formatting and reconstruction of financial reports for forecasting.
Key Achievements:
* Implemented a high number of business-critical information solutions.
* Achieved project completing deadlines ahead of schedule 100% of the time.
* Responsible for business-related reporting and KPI's developed action plans that reduced cost.
* Recognized for developing effective partnerships and supporting loan officers, resulted in improved turn times to funding.
Accounting/Business Analyst, Maddox & Associates - Baton Rouge, LA 06/10 - 09/16
Directed compliance testing for 400 HUD apartment units and 50 tax credit properties. Oversaw collection and billing processes impacting 900 clients. Performed filing, disbursement of financial statements, and development of financial reporting.