Vice President, Product Manager - Card Product Lifecycle

JOB DESCRIPTION

Help shape how card financial products move from idea to launch, through updates, and ultimately retirement. You'll build platform capabilities that give business teams more autonomy while maintaining a great customer experience.

As a Product Manager in Card Product Lifecycle, you drive end-to-end product lifecycle capabilities that enable planned card financial products to be launched, activated, updated, made legacy, and retired. You will focus heavily on building and evolving a self-service platform that helps business users create and refresh financial products with speed and confidence. You partner with design, engineering, data, and risk partners to define outcomes, prioritize work, and deliver measurable improvements. Your work supports upcoming product launches and refreshes while keeping resiliency, stability, and risk posture front and center. This role supports capabilities across the full card financial product lifecycle, including upcoming launches and refreshes.

Job responsibilities:

• Define and communicate a clear product vision and strategy for card financial product lifecycle capabilities
• Lead discovery to understand user needs (business users and partner teams) and translate insights into solutions
• Build and manage a roadmap that balances new capability builds, product refresh needs, and ongoing platform improvements
• Own and prioritize the product backlog, including writing clear requirements and acceptance criteria
• Partner with engineering and design to deliver high-quality experiences that enable self-service product setup and updates
• Establish and track success metrics (for example: cycle time, adoption, quality, reliability, and risk/control outcomes)
• Drive delivery readiness for upcoming product launches and refreshes supported by the platform
• Gather feedback post-release and iterate to improve usability, scalability, and operational stability
• Coordinate across cross-functional teams to align dependencies, manage tradeoffs, and remove delivery blockers
• Promote a culture of continuous improvement, using data and feedback to guide decisions

Required qualifications, capabilities, and skills:

• 5+ years of experience (or equivalent expertise) in product management or a closely related domain
• Strong knowledge of the product development lifecycle, including discovery, delivery, and iteration
• Demonstrated ability to lead product lifecycle activities such as ideation, strategy, requirements definition, and value management
• Experience building platforms, tools, or self-service experiences for internal users
• Ability to define measurable outcomes, create success metrics, and use data to prioritize and evaluate impact
• Strong written and verbal communication skills, with the ability to align stakeholders in a matrixed environment
• Proven ability to deliver across multiple workstreams while managing scope, risk, and dependencies

Preferred qualifications, capabilities, and skills:

• Experience working in a highly matrixed, complex organization
• Card, payments, or other financial product lifecycle experience (launch, refresh, legacy, retirement)
• Financial services experience

• Familiarity with risk and control considerations in regulated environments

Additional Information: Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.